Program Manager III

VertexOne Brand; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

VertexOne is seeking a Program Manager III to lead complex cross-functional initiatives in a fully remote environment. The role demands a strategic leader with extensive project management experience, particularly in the utilities sector. The ideal candidate will ensure project success through effective governance, communication, and resource management while fostering a positive work culture.

Benefits

Health Savings Account (HSA)

401K match

Flexible PTO

Employee recognition platform

Remote work environment

Work from home stipend

Leadership/Coaching training programs

Free access to Bizlibrary

Employee Assistance Program (EAP)

Paid parental leave

Qualifications

• 10+ years experience as a Program Manager in transformational projects.
• 3+ years utilities experience with CIS billing system implementations.

Responsibilities

• Lead planning and execution of complex programs with multiple teams.
• Manage communications across cross-functional teams and stakeholders.
• Monitor project progress and provide ongoing status reporting.

Skills

Project Management

Communication

Customer Focus

Leadership

Organization

Education

PMP Certification

Tools

MS Office Suite

Microsoft Project

Visio

Job description

Posted Thursday, April 24, 2025 at 6:00 AM

At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities , or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Overview of Role/Job Purpose:

The Program Manager III will manage complex cross-functional transformational initiatives in a fast-paced environment at VertexOne. The Program Manager III will apply knowledge of all Project Management discipline areas (Scope, Risk, Quality, Cost, Communication, Schedule, Stakeholders, Resources and Procurement) to create/maintain or lead the creation of deliverables for project planning, execution, reporting, reviewing, and decision making. They will be responsible for the planning and execution of multiple concurrent initiatives for the VertexOne Deployment Project Management Office (PMO).

This position will lead other teams at VertexOne to execute multiple project objectives, including deliverables, budget performance, and schedule adherence.

The role needs a highly experienced and strategic leader with a positive "can do" attitude and a demonstrated track record of successfully delivering solutions. Individuals need to take responsibility, be organized, and demonstrate a professional approach to their work.

• Lead the planning, execution and delivery of complex programs involving multiple teams, internal and external stakeholders
• Ensure an effective governance model is defined and implemented to ensure project success including effective and timely decision making and appropriate escalations as needed
• Develop detailed project plans ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectives
• Ensure that critical path is well understood and milestones are defined and met
• Work with client teams to make sure project plan requirements are approved and signed off, client tasks and deliverables are communicated to the client team, and all are held accountable for their deliverables
• Identify and manage risks, issues, action items and key decisions and proactively drive resolution to keep projects and programs on track
• Manage communications across cross-functional teams, executives and external stakeholders
• Manage assigned resources for the project. Identify and negotiate with management to allocate sufficient resources for a successful delivery.
• Establish and maintain relationships with the client stakeholders
• Schedule appropriate meetings related to the program
• Monitor project progress and provide ongoing project status reporting. Escalate issues in a timely manner
• Manage internal and external expectations, including client
• Champion a standard project management methodology with supporting processes and best practices
• Coach and mentor junior project managers
• Up to 25% Travel to client sites

Skills/Qualifications:

• Thorough understanding of project management; PMP certification preferred
• 10+ years (minimum) experience working as a Program Manager in transformational projects
• 3+ years (minimum) utilities experience and at least 2 full cycle CIS billing system implementations
• Highly organized and able to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutions.
• Self-starter, able to work independently on own initiative and as part of a team
• Successful track record in setting priorities, shaping processes, guiding investment in people and technology
• Have a strong customer focus
• Ability to learn quickly and provide value when placed in unfamiliar settings
• Ability to meet deadlines on aggressive schedules
• Ability to multi-task and to give and take direction
• Excellent communicator of ideas both orally and through documents and other visual aids
• Excellent interpersonal skills
• Methodical approach to planning and working
• MS Office Suite Proficiency (including Microsoft Project and Visio)

What VertexOne has to offer:

• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net .

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.