Program Manager III

Orangepeople; United States; On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k)

Dental Insurance

Health insurance

Vision insurance

Job summary

OP is seeking a Program Manager to lead change enablement for our RainFocus rollout, coordinating with marketing and events, vendor teams, and admins to onboard users and build a sustainable support model.

You will drive adoption, develop training materials, and map migrations from legacy platforms, ensuring a smooth transition and measurable success metrics across the organization.

Qualifications

• 5+ years in change management or enablement.
• Experience in marketing or events operations is a plus.
• Experience migrating platforms and enabling adoption.

Responsibilities

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams.
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters.
• Partner with cross-functional teams to migrate from Splash/Cvent to RainFocus, mapping workflows and parity of templates/configs.
• Serve as the primary point of contact between stakeholders and RainFocus team; triage enablement workstreams.
• Identify and track adoption KPIs (active users, event volume, time to launch, ticket trends) to drive improvements.
• Gather and prioritize feature requests; communicate tradeoffs and status to stakeholders and leadership.
• Capture and maintain a knowledge base of processes, runbooks, and FAQs for ongoing use.

Skills

Change management

Stakeholder management

Training delivery

Program management

Cross-functional collaboration

Education

BA/BS in Marketing or Communications

Tools

RainFocus

Job description

We are on the lookout for a talented Program Manager to join our team. Your main responsibilities include driving adoption and change management for our transition to RainFocus as the events platform. Partner across marketing, events, and vendor teams to onboard users, build enablement, stand up a sustainable support model, and migrate off prior platforms.

Job Responsibilities:

• Own the change enablement plan for the RainFocus rollout: stakeholder mapping, adoption milestones, and a communications cadence across impacted marketing and events teams.
• Build and deliver enablement: training sessions, office hours, quick-start guides, and role-based documentation for event builders, admins, and requesters.
• Partner with cross-functional teams to lead the migration from prior event platforms (Splash, Cvent) to RainFocus, including workflow mapping and template and config parity.
• Serve as the primary point of contact between our stakeholders and the RainFocus team; triage enablement workstreams
• Identify and track adoption and enablement KPIs (active users, event volume, time to launch, support ticket trends), using data to target improvements.
• Gather and prioritize feature requests and requirements; communicate tradeoffs, roadblocks, and status concisely to stakeholders and leadership.
• Capture and maintain a knowledge base of processes, runbooks, and FAQs to sustain the platform after transition

Required Skills:

• Hands-on experience administering or enabling event management platforms, specifically.
• Experience with Rainfocus.
• Demonstrated experience leading tool adoption or platform migrations across cross-functional teams.
• Experience defining and tracking metrics and running programs to improve operational performance.

Preferred skills:

• Experience with Splast or Cvent.
• Strong stakeholder communication, documentation, and training delivery skills.
• Enablement/Change Management experience.
• Training experience.
• Marketing, specifically with events experience.

Education/Experience:

• More than 5 years of experience in change management, enablement, marketing, events operations, or program management.
• BA/BS degree in Marketing or Communications, nice to have but not a requirement.
• Marketing or Sales experience is nice, but not required.

Benefits:

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities:

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About us:

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we've been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.