Program Manager - II

Indegene Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Indegene is a technology-led healthcare solutions provider seeking an Operations Manager to oversee Data Ops for digital data, tag management, and data maintenance across customer lifecycles. You will collaborate with technology, data models, APIs, and platform architecture to ensure smooth operations.

The role emphasizes process ownership, data quality, automation, and driving efficiencies in data/analytics operations while coordinating with platform teams to meet market needs and deliver

Qualifications

• Must have a bachelor’s or master’s degree in engineering or computer applications.
• Demonstrated experience in Data Ops, data maintenance and data quality.
• Experience with cloud data platforms and BI/analytics operations.

Responsibilities

• Responsible for the successful management of Data Ops of digital data - website interactions, Social media, Email, etc, tag management, data maintenance from creation to end of life for all customers
• Responsible for ongoing maintenance and management of processes to ensure accuracy and completeness of data for stakeholders
• Working with technology, data models, APIs, platform and system architecture to ensure smooth operations
• Acting as the DataOps process owner, inspiring the team from ideation to execution in productivity improvement
• Manage paid digital ad strategy, including placing ads and tracking, measuring, optimizing, and reporting ad performance
• Collaborating with Tech leads, vendors, business leads, and information owners to ensure effective business operations, SLA Adherence, process design & definitions, and alignment to market needs.
• Create and maintain SOPs for business/IT processes
• Managing release cycles for data/platform enhancements of commercial data processes (including intake, storage, processing, translating, and integrating with internal and external systems)
• Focus and drive efficiencies and automations to enhance business processes to drive operational efficiency and other key business performance metrics
• Work with platform, data and analytics experts to strive for greater functionality in our data systems

Skills

Data Ops

Data quality

APIs

Data models

Process ownership

Automation

Stakeholder mgmt

Education

Bachelor's or Master’s degree in Engineering or Computer Applications

Tools

AWS S3

Snowflake

Databricks

Postgres

Dataiku

SFMC

Job description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble.

With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

Looking to jump-start your career? We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry.

We are offering a global fast-track career where you can grow along with Indegene’s high-speed growth. We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want.

We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

Must Have

Operations Manager

You will be responsible for:

• Responsible for the successful management of Data Ops of digital data - website interactions, Social media, Email, etc, tag management, data maintenance from creation to end of life for all customers
• Responsible for ongoing maintenance and management of processes to ensure accuracy and completeness of data for stakeholders
• Working with technology, data models, APIs, platform and system architecture to ensure smooth operations
• Acting as the DataOps process owner, inspiring the team from ideation to execution in productivity improvement
• Manage paid digital ad strategy, including placing ads and tracking, measuring, optimizing, and reporting ad performance
• Collaborating with Tech leads, vendors, business leads, and information owners to ensure effective business operations, SLA Adherence, process design & definitions, and alignment to market needs.
• Create and maintain SOPs for business/IT processes
• Managing release cycles for data/platform enhancements of commercial data processes (including intake, storage, processing, translating, and integrating with internal and external systems)
• Focus and drive efficiencies and automations to enhance business processes to drive operational efficiency and other key business performance metrics
• Work with platform, data and analytics experts to strive for greater functionality in our data systems

Your impact

About you: (Desired profile)

Must have: (Requirements)

Nice to have:

Desired Profile (Experience, Key Skills) 8-11 years of experience in consulting or IT experience supporting Enterprise Data Warehouses & Business Intelligence solutions on cloud

Data maintenance and management experience required with a strong grasp of digital asset management fundamentals from schema mapping, metadata enrichment to quality assurance and lifecycle management

Prior experinec in running BI and Analytics operations is manadatory

Applicant should have experience of people management at least for 36+ months with prior experience in managing a team of 10-15 members

Experience with tools like AWS S3, SFMC, Snowflake, PostGres, DataIKU, Databricks

Quick in analyzing large set of data and interpreting insights

Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems

Education Any Bachelor's or Master’s degree in Engineer or Computer Application

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity.

We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics.

All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.