Program Manager I: State Government Temporary Solutions Lead

NC Office of State Human Resources

North Carolina

On-site

USD 29,000 - 39,000

Full time

7 hours ago

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Job summary

NC Office of State Human Resources in Raleigh, NC is seeking a Program Manager I (S) within the Temporary Solutions division. This temporary role offers an hourly rate of $25.00, with qualifications including a Bachelor's degree and several years of program leadership experience.

The position emphasizes prior call center and insurance-related knowledge to handle health claim processes. Responsibilities include processing denied claims, appeals, external reviews, and related insurance inquiries

Qualifications

Bachelor's degree from an accredited institution and three years of program experience, including supervisory experience.
Experience or preference for call center operations, customer assistance, or related support roles.
Knowledge of health insurance claims, denials, and appeals is a plus.

Responsibilities

Duties include assisting with denied claims, medical appeals, external reviews, and insurance-related complaints.
Provide direct consumer assistance, addressing questions and concerns related to health insurance denials and coverage issues.