Program Manager I, Digital Services Operations

DCFS-Department of Children and Family Services; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Department of Children and Family Services in Louisiana seeks a Program Manager 1 -A -LDH within the Digital Services - Maintenance & Operations section. You will lead large-scale technology initiatives, oversee operations, and ensure alignment with state laws and agency policies.

The role requires strong leadership, stakeholder management, and experience in monitoring budgets, service levels, and project delivery.

Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social services programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Administers technology operations for DCFS systems and services, including ongoing system maintenance, configuration management, operational support, defect identification and resolution, functional testing, and help desk activities to ensure reliable and secure system performance.
• Manages system performance monitoring, service desk ticket activity, and end-user support functions to ensure issues are properly documented, prioritized, escalated, and resolved in accordance with established service levels.
• Develops budget projections related to technology expenditures and coordinates updates with the DCFS Budget Section to ensure alignment with program needs and agency priorities.
• Provides system and help desk support through issue troubleshooting, ticket resolution, and user assistance to ensure effective system operation.
• Assists in revising policies, procedures, and program documentation to align with changes in law, regulation, or agency direction.
• Supports legislative tracking activities by monitoring proposed legislation, analyzing potential impacts to program operations, and assisting in the development of responses or implementation strategies.
• Performs special projects and other duties as assigned.

Job description

Department of Children and Family Services in Louisiana seeks a Program Manager 1 -A -LDH within the Digital Services - Maintenance & Operations section. You will lead large-scale technology initiatives, oversee operations, and ensure alignment with state laws and agency policies.

The role requires strong leadership, stakeholder management, and experience in monitoring budgets, service levels, and project delivery.