Program Manager, Digital Services & IT Operations (Hybrid)

State of Louisiana; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

State of Louisiana, Department of Children and Family Services (DCFS) in Baton Rouge seeks a Program Manager 1-B-LDH to lead digital services initiatives. The role covers governance, systems implementation, and technology alignment with agency operations.

You will oversee large-scale programs, navigate stakeholder environments, and ensure regulatory compliance. The position requires expertise in project management, IT operations, and public sector administration, with a focus on secure, reliable

Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services;
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field.
• The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Administers technology operations for DCFS systems and services, including ongoing system maintenance, configuration management, operational support, defect identification and resolution, functional testing, and help desk activities to ensure reliable and secure system performance.
• Manages system performance monitoring, service desk ticket activity, and end-user support functions to ensure issues are properly documented, prioritized, escalated, and resolved in accordance with established service levels.
• Performs comprehensive troubleshooting, testing, validation, system updates, and enhancement activities to support system reliability, availability, and compliance with agency policies, standards, and procedures.
• Develops budget projections related to technology expenditures and coordinates updates with the DCFS Budget Section to ensure alignment with program needs and agency priorities.
• Drafts, reviews, and manages contracts, interagency agreements, Data Sharing Agreements (DSAs), and Memorandums of Understanding (MOUs) related to assigned projects.
• Serves as liaison with the Office of Technology Services (OTS) and stakeholders to ensure alignment with technology standards, operational support activities, and service improvements.
• Performs special projects and other duties as assigned.

Skills

Public sector mgmt

Stakeholder mgmt

Budget planning

Contract mgmt

IT operations

Systems analysis

Team leadership

Education

Bachelor's degree in relevant field

Advanced degree or JD

Job description

State of Louisiana, Department of Children and Family Services (DCFS) in Baton Rouge seeks a Program Manager 1-B-LDH to lead digital services initiatives. The role covers governance, systems implementation, and technology alignment with agency operations.

You will oversee large-scale programs, navigate stakeholder environments, and ensure regulatory compliance. The position requires expertise in project management, IT operations, and public sector administration, with a focus on secure, reliable