Digital Services Program Manager I – Tech Ops & Compliance

State of Louisiana; Baton Rouge (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

State of Louisiana, Department of Children and Family Services (DCFS), is seeking a Program Manager 1 to lead Digital Services-Maintenance & Operations. You will manage enterprise technology operations, oversee large-scale initiatives, and ensure compliance with state and federal laws governing DCFS operations.

Responsibilities include budgeting, incident resolution, policy alignment, and collaboration with stakeholders across the department.

Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; OR six years of full-time work in any field plus four years in relevant programs.
• Bachelor’s degree plus four years of experience in relevant programs; OR an advanced degree/JD plus three years in relevant programs.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university counts as one year of experience, up to 120 semester hours (max four years).
• The official job specifications for this role, as defined by the State Civil Service, can be found here.

Responsibilities

• Administers technology operations for DCFS systems and services, including maintenance, configuration management, operational support, defect resolution, testing, and help desk activities.
• Manages system performance monitoring, service desk ticket activity, and end-user support with SLAs.
• Develops budget projections and coordinates updates with the DCFS Budget Section to align with program needs.
• Provides system and help desk support through issue troubleshooting and user assistance.
• Assists in revising policies, procedures, and program documentation to align with changes in law or agency direction.
• Supports legislative tracking by monitoring proposed legislation and impact on operations.
• Performs special projects and other duties as assigned.

Education

Bachelor’s degree + four years experience in health or social services

Advanced degree or JD + three years experience in health or social services

Job description

State of Louisiana, Department of Children and Family Services (DCFS), is seeking a Program Manager 1 to lead Digital Services-Maintenance & Operations. You will manage enterprise technology operations, oversee large-scale initiatives, and ensure compliance with state and federal laws governing DCFS operations.

Responsibilities include budgeting, incident resolution, policy alignment, and collaboration with stakeholders across the department.