Public IT Program Manager, Digital Services

DCFS-Department of Children and Family Services; Baton Rouge (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

Department of Children and Family Services in Baton Rouge, LA, seeks a Program Manager 1-B-LDH (Maintenance & Operations) to lead DCFS Digital Services initiatives. The role requires advanced knowledge in project management, IT, and public-sector program administration, coordinating technology solutions with agency programs and policies.

Ideal candidates will navigate complex stakeholder environments, ensure compliance with state and federal laws, and drive large-scale initiatives within DCFS.

Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; OR six years of full-time work in any field plus four years in related health or social service programs.
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

Responsibilities

• Administers technology operations for DCFS systems and services, including ongoing system maintenance, configuration management, operational support, defect identification and resolution, functional testing, and help desk activities to ensure reliable and secure system performance.
• Manages system performance monitoring, service desk ticket activity, and end-user support functions to ensure issues are properly documented, prioritized, escalated, and resolved in accordance with established service levels.
• Performs comprehensive troubleshooting, testing, validation, system updates, and enhancement activities to support system reliability, availability, and compliance with agency policies, standards, and procedures.
• Develops budget projections related to technology expenditures and coordinates updates with the DCFS Budget Section to ensure alignment with program needs and agency priorities.
• Drafts, reviews, and manages contracts, interagency agreements, Data Sharing Agreements (DSAs), and Memorandums of Understanding (MOUs) related to assigned projects.
• Serves as liaison with the Office of Technology Services (OTS) and stakeholders to ensure alignment with technology standards, operational support activities, and service improvements.
• Performs special projects and other duties as assigned.

Education

Bachelor’s degree + four years relevant experience

Advanced degree or JD + three years relevant experience

Job description

Department of Children and Family Services in Baton Rouge, LA, seeks a Program Manager 1-B-LDH (Maintenance & Operations) to lead DCFS Digital Services initiatives. The role requires advanced knowledge in project management, IT, and public-sector program administration, coordinating technology solutions with agency programs and policies.

Ideal candidates will navigate complex stakeholder environments, ensure compliance with state and federal laws, and drive large-scale initiatives within DCFS.