Program Manager, Human Services (Residential)

Merakey; Philadelphia (Philadelphia County); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Health benefits and coverage

Retirement plan (401k)

DailyPay

Well-being platform

Care.com backup care

Employee Assistance Program (EAP)

Tuition reimbursement

Employee discounts

Job summary

Merakey in Philadelphia is seeking a Program Manager to oversee specific division programs, supervise staff, and ensure delivery of high‑quality services to participants. You will coordinate activities, manage caseloads, and report to the director, with Monday–Friday 9:00 AM–5:00 PM hours and on‑call duties.

Earn $62,995 annually plus benefits. Ideal candidates have strong knowledge of human services, community resources, and crisis intervention skills, with supervisory experience and NASDP

Qualifications

• Bachelor’s degree preferred
• Associate’s degree with 2 years’ experience in Human Services
• High School Diploma with 5 years’ experience in Human Services
• 15+ years’ experience in a Human Services field in a residential setting
• 1-3 Years of Supervisory/Managerial Experience
• NASDP Certification requires within 1 year of hire if applicable

Responsibilities

• Supervise program staff, providing direction, guidance, and support
• Conduct regular staff meetings to discuss program goals, updates, and challenges
• Provide training and professional development opportunities for staff members
• Delegate tasks and responsibilities to team members, ensuring workload balance
• Address staffing issues, conflicts, and concerns in a timely and effective manner
• Foster a positive and inclusive work environment that promotes teamwork and collaboration
• Oversee participant intake and assessment processes
• Develop and implement individualized service plans for program participants
• Monitor participant progress towards goals and adjust service plans as needed
• Provide crisis intervention and support to participants experiencing emergencies or crises
• Ensure participant safety and well-being through regular check-ins and follow-ups
• Ensure compliance with programmatic requirements, regulations, and standards
• Collect, analyze, and report program data and outcomes to stakeholders
• Coordinate program logistics, including scheduling, space management, and transportation
• Collaborate with community partners and stakeholders to enhance program impact
• Represent the program and organization in meetings, events, and community forums
• Perform other duties as assigned
• Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination
• Management of Professional services
• Purchasing of required supplies and reconciliation of receipts
• On-call responsibilities for region
• Incident Management in partnership with QCO
• When applicable understanding of labor to include but not limited to seniority and overtime rules and contract interpretation
• Intake and distribution of medication
• Oversight of team compliance of required trainings
• Oversight of program operations to ensure adherence to monthly budgetary requirements

Skills

Supervisory experience

Program management

Leadership

Problem solving

Education

Bachelor’s degree preferred

Associate’s degree with 2 years’ experience in Human Services

High School Diploma with 5 years’ experience in Human Services

15+ years’ experience in a Human Services field in a residential setting

NASDP Certification within 1 year of hire

Job description

Merakey in Philadelphia is seeking a Program Manager to oversee specific division programs, supervise staff, and ensure delivery of high‑quality services to participants. You will coordinate activities, manage caseloads, and report to the director, with Monday–Friday 9:00 AM–5:00 PM hours and on‑call duties.

Earn $62,995 annually plus benefits. Ideal candidates have strong knowledge of human services, community resources, and crisis intervention skills, with supervisory experience and NASDP