Program Manager, Housing

Familylinks; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Low-cost medical insurance

Free dental/vision insurance

Generous PTO

Paid holidays

Tuition reimbursement

Employer 403(b) match

Employee recognition program

Employee referral program

Training opportunities

Job summary

Familylinks in Pittsburgh, PA is seeking a Program Manager to provide operational leadership across aging, behavioral health, service coordination, and youth and family services. You will oversee staff, clients, and program operations, shaping policies and ensuring outcomes align with mission and regulatory standards.

This role emphasizes team development, budget oversight, quality improvement, and collaboration with external partners to deliver compassionate, compliant services.

Qualifications

• Experience managing programs serving aging, behavioral health, and youth and family services.
• Strong staff coaching and performance review capabilities.
• Knowledge of HIPAA and regulatory compliance.
• Ability to build positive relationships with external partners.

Responsibilities

• Provide overall leadership for the program, staff, and client services.
• Ensure licensing, regulatory, and contractual compliance across operations.
• Oversee documentation, outcomes reporting, and quality improvement.
• Recruit, supervise, and develop staff; manage program budgets and utilization.
• Foster positive working relationships with external stakeholders.

Skills

Staff supervision

Policy implementation

Leadership

Regulatory compliance

Job description

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match

Position Summary

The Program Manager provides operational leadership to one of Familylinks family-centered services, in the areas of Aging, Behavioral Health, Service Coordination, and Youth and Family. The Program Manager is responsible for the oversight of staff, clients and program operations. Providing departmental leadership in developing, interpreting and leading implementation of policies, strategies and outcomes.

General Supervision

• Provide supervision to staff of the program division.
• Ensure staff complete required trainings in accordance with regulation, and agency/program standards while securing appropriate resources to ensure training and growth of staff occurs.
• Responsible for personnel management, performance reviews, competency development, and coaching of staff.
• Interview and hire staff to maintain approved staffing levels.
• Approve all staff expenses, timecards and time off requests within a timely fashion (24 hour turnaround).

Primary Responsibilities

• Implements and maintains the agency's mission, vision, and values in all facets of performance.
• Provides overall leadership in the development and implementation of a therapeutic environment appropriate to at risk population, according to individual child and family needs, agency policies, and external requirements.
• Ensures program operation in accordance with applicable licensing, regulatory, and contractual requirements.
• Establishes a process of quality review and initiates actions to maintain and/or improve quality of service. Implements plans to improve program quality in addition to periodic review of program operation and development.
• Accountable to meet or exceed established utilization for the program, while accountable for all expenditures in accordance with budgets.
• Oversees the completion of all service components that are accurate, strength-based, and culturally competent, within prescribed timeframes and throughout the client's service involvement.
• Oversees the completion of timely, accurate, and professional written and verbal documentation of all service and program operations.
• Actively participates in the development and implementation of appropriate client and program outcome processes. Produces and/or reports on statistical and/or client outcome indicator reports and focuses on program and/or client activities as to achieve established program and client outcome goals.
• Provides all human resource functions, including all recruitment and retention activities, appropriate staffing levels, evaluations, and professional growth and advancement opportunities, in accordance with agency policies and all applicable external requirements.
• Responsible for the daily supervision, training, and development of staff to meet agency, program, and regulatory standards.
• Establishes and maintains positive working relationships with external environment.
• Ensures compliance with health and safety procedures and supervises staff accordingly.
• Attends all meetings, supervisions and trainings as assigned
• Other duties as assigned.

Essential Characteristics and Behavior

• The ability to relate positively to diverse people at various skill levels.
• High degree of organizational skills and multi-tasking abilities with the aptitude to prioritize multiple functions and tasks while working independently.
• Maintain positive relationships with co-workers, other internal/external professionals.
• Awareness that cultural differences and similarities between people exist without assigning them a value.
• Maintain confidentiality of all consumer information within HIPAA guidelines and organizational policies.

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.