Program Manager Supports Coordination

Familylinks, Inc.; East Stroudsburg (Monroe County); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Low to no cost medical insurance

Free Dental/Vision Insurance

Generous PTO

Paid Holidays

Employee Recognition Program

Tuition Reimbursement

403(b) retirement plan with employer

Employee recognition program

Employee referral program

Job summary

A community service organization is seeking a Program Manager to provide strategic leadership and manage operations for service delivery. This role will supervise Supports Coordinators, ensure compliance with regulations, and collaborate on program expansion. Ideal candidates will hold a bachelor's degree in social sciences, have experience in service coordination, and possess strong leadership skills. Opportunities for low-cost medical insurance, PTO, and tuition reimbursement are offered.

Qualifications

• Bachelor's degree in relevant field and two years of experience as a Supports Coordinator.
• Knowledge of Pennsylvania's intellectual disability and autism service system.
• A valid driver’s license and access to an automobile for agency business required.
• Valid driver’s license and access to an automobile.
• Proficient in MS Office and mobile devices.

Responsibilities

• Supervise Supports Coordinators to ensure compliance with regulations.
• Approve staff expenses and timecards.
• Develop and implement plans to expand program services.
• Collaborate with SCU Director to expand services and locations.
• Participate in after-hours/on-call rotations and emergency support.

Skills

Proficiency with MS Office

Knowledge of Pennsylvania's service system

Leadership

Driver's license

Education

Bachelor’s degree in sociology, social work or related field

Job description

If you are a dynamic leader ready to make a significant impact, Familylinks is seeking a Program Manager to join our team, providing strategic leadership and operational oversight to drive excellence in service delivery. In this role, you will collaborate with the SCU Director to implement policies, manage staff, and ensure compliance with regulatory standards.

This role will supervise and guide our Supports Coordinators to ensure all staff are compliant with regulations and agency program standards, as well as support coaching of staff, competency development, and maximizing efficiency of teams.

About Familylinks

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 11,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services.

What perks does Familylinks offe r?

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insuranance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match
• Provide supervision to Supports Coordinators in the delivery of services.
• Ensure program staff complete required training in accordance with regulation, agency and program standards including securing appropriate resources to ensure training and growth of staff occurs.
• Approve all staff expenses, timecards and time off requests within a timely fashion (24-hour turnaround)
• Responsible for personnel management, performance reviews, competency development, and coaching of staff.
• Direct the internal delivery of services to maximize efficiency and the highest standard of practice while ensuring compliance with regulatory and accreditation standards.
• Participate in the development of the annual program operating budget and operate programs in accordance with established budget parameters in all areas.
• In collaboration with the SCU Director, develop and implement plans to expand program services and locations.
• Improve program services through quality improvement strategies, and development of program goals; monitor to ensure established goals are achieved.
• Participate in agency after hours and manager of the day on call rotation.
• Assist in emergency situations with clients/staff.

Attend all meetings, training and supervision as assigne d.

Qualifications

• A bachelor’s degree with major coursework in sociology, social welfare, psychology, gerontology, criminal justice or other related social sciences; and two years’ experience as a Supports Coordinator; or have a combination of experience and education equaling at least six years of experience in public or private social work including at least 24 college-level credit hours in sociology, social work, psychology, gerontology or other related social science.
• Candidates must have knowledge of Pennsylvania's intellectual disability and autism service system which includes successful completion of: • Person-Centered Thinking training • Person-Centered Planning training • Prior supervision experience is highly desirable but not required.
• Carries no permanent caseload or has three or fewer participants.
• A valid driver’s license and access to an automobile for agency business are required.
• Proficiency with MS Office, computer/laptop, tablet and cell phone required