Program Manager - Health Through Housing - Federal Way

Urban League of Metropolitan Seattle; Federal Way (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Group Life & ADD

Employee Assistance Program

403(b) retirement

Health & Fitness Benefit

LinkedIn Learning Account

Professional Development Funds

Job summary

The Urban League of Metropolitan Seattle is seeking a qualified Program Manager for Health Through Housing at our Federal Way Domestic Supportive Housing site. This role oversees staff, day-to-day operations, and tenant services to promote a supportive community.

Responsibilities include resolving tenant concerns, liaising with leadership and stakeholders, and managing administrative tasks, budgets, and program delivery in collaboration with the Mult-Site Community Manager and Public Health

Qualifications

• High school diploma or equivalent required; Bachelor's degree in social services or related field preferred.
• Proven ability to work with people who may have issues related to substance addiction, physical and mental health problems.
• Prior people and program management experience.
• 2+ years non-profit experience.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience using HMIS.
• Strong organizational skills.
• Excellent analytical skills.
• Excellent communication skills, both orally and in writing.
• Good interpersonal skills and a strong ability to work effectively with the public.
• Ability to work with minimal supervision and direction.
• Ability to exercise independent judgment and make decisions based upon the analysis of individual unique factors.
• Demonstrated interest in working with persons experiencing poverty.
• Ability to guide and motivate others toward achieving goals.
• Ability to work in various settings with culturally diverse families and communities.
• Ability to be culturally sensitive and appropriate.
• Strong relationship management skills including building trust quickly.

Responsibilities

• Coordinate and oversee staff and operations at the Health through Housing Permanent Supportive Housing facility.
• Resolve tenant concerns and complaints and communicate with outreach, leadership and stakeholders on program status.
• Align operational planning, efficiency, and program delivery with the Mult-Site Community Manager and Public Health Equity Program Manager.
• Promote a positive sense of community among residents by organizing on-site activities and services.
• Handle day-to-day administrative operations, processing accounts payable for the program, and participate in the management team.

Skills

People management

Communication

Analytical skills

Organizational skills

Public relations

Policy & program planning

Education

High school diploma or equivalent

Bachelor's degree in social services or related field (preferred)

Tools

Microsoft Word

Excel

PowerPoint

Outlook

HMIS

Job description

The Urban League of Metropolitan Seattle is seeking qualified applicants for the position of Program Manager - Health Through Housing for our Federal Way Permanent Supportive Housing Site.

The Health Through Housing Program Manager is responsibilities for coordinating and overseeing staff and operations at the Health through Housing Permanent Supportive Housing facility. Responsibilities include but are not limited to resolving tenant concerns and complaints, communicating regularly with the outreach, leadership and stakeholders on the status of the program, and working with the Mult-Site Community Manager and Public Health Equity Program Manager, to align operational planning, efficiency, and program delivery. The HTH Program Manager is responsible for managing and promoting a positive sense of community among residents by organizing and actively participating in on-site resident activities and services. The HTH Program Manager is responsible for the day-to-day administrative operations, processing accounts payable for the program, and participating as a member of the management team.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• High school diploma or equivalent required; Bachelor's degree in social services or a related field preferred.
• Proven ability to work with people who may have issues related to substance addiction, physical and mental health problems, and who may be in need of social living skills.
• Prior people and program management experience.
• 2+ years non-profit experience.
• Strong computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
• Experience using HMIS.
• Strong organizational skills.
• Excellent analytical skills.
• Excellent communication skills, both orally and in writing.
• Good interpersonal skills and a strong ability to work effectively with the public.
• Ability to work with minimal supervision and direction.
• Ability to exercise independent judgment and make decisions based upon the analysis of individual unique factors.
• Demonstrated interest in working with persons experiencing poverty.
• Ability to guide and motivate others toward achieving goals.
• Ability to work in a variety of settings with culturally diverse families and communities.
• Ability to be culturally sensitive and appropriate.
• Strong relationship management skills including building trust quickly.

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Property Management experience including familiarity with basic bookkeeping.
• Knowledge of federal fair housing laws and any applicable local housing provisions.
• Working knowledge of Washington’s landlord-tenant law and federal fair housing law.
• Section 8, Tax Credit or other Affordable Housing experience preferred
• HUD Certification strongly desired
• Experience with grant funding budget management
• Experience with Salesforce or similar CRM

ULMS TOTAL COMPENSATION

Most Benefits will take effect on the 1st of the month following a 60-day waiting period

• Medical - $11,176.08 per year
• Dental - $540 per year
• Group Life & ADD - $41.70 per year
• Employee Assistance Program - ~$57.60 per year
• 403(b) retirement - $100 per month
• Health & Fitness Benefit - $419.88 per year
• LinkedIn Learning Account

Professional Development Funds - up to $1500 per year for approved professional development activities

Paid Time Off

• ~ 3.5 weeks of PTO accrued annually during first 24 months of employment
• 8 annual personal holiday/health and wellness days*
• 11 paid holidays
• WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid
• Workers Compensation Coverage - ~$436.80 - ~$3,993.60 per year (depending on class code)
• Taxes – 9.8% of salary

At Urban League of Metropolitan Seattle, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment or services on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.