Supportive Services Manager

Low Income Housing Institute; Seattle (WA); Presencial; USD 68.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous vacation and sick leave

Employer‑Paid Medical, Dental, and Vis

401k offered for unionized employees

Employee Assistance Program

Travel Assistance Program

Descripción de la vacante

Low Income Housing Institute seeks a Supportive Services Manager in Seattle to lead case management teams across PSH sites. You will supervise up to 10 staff, provide guidance on resident support, and ensure data quality in HMIS and reporting.

The role requires a bachelor’s in social work or related field, with MSW preferred. Strong collaboration with housing, finance, and community partners is essential for delivering resident outcomes.

Formación

• Bachelor degree required in social work or related field.
• MSW preferred.
• Experience in case management and/or resident support services with supervisory/management experience.
• Knowledge of local social service resources.
• Demonstrated experience with homeless individuals/families and related needs.

Responsabilidades

• Hire, orient, and train Case Managers at five to six Permanent Supportive Housing sites.
• Supervise up to 10 Supportive Service staff.
• Provide support to staff to achieve resident outcomes.
• Oversee case management records for QA and data management.
• Conduct regular staff meetings and coordinate site visits.

Conocimientos

Supervisory experience

Case management

Resident advocacy

Communication skills

Educación

Bachelor degree in social work or related field

MSW preferred

Herramientas

HMIS

Descripción del empleo

\u003cp\u003eIf you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\u003c/p\u003e
\u003ch3\u003eSupportive Services Manager\u003c/h3\u003e
\u003cp\u003eFull Time Regular Glass Yard- RV Safelots 2, Seattle, WA, US\u003c/p\u003e
\u003cp\u003eSalary Range: $32.56 To $36.06 Hourly\u003c/p\u003e
\u003cp\u003eHousing Management Leadership team

Area manager teams: including Program Coordinators, Property Managers, Housing Assistants, and/or Resident Managers

Grant writers, fund developers and LIHI finance

Community Engagement & Advocacy Manager and our Chief Strategy Officer

Funders – including Housing and Urban Development (HUD) representatives, King County (and potentially other counties), City of Seattle, as well as intermediaries such as Housing Authorities, Coordinated Entry representatives, Safe Harbors/HMIS etc.

\u003cp\u003eHire, conduct orientation and train Case Managers at five to six Permanent Supportive Housing sites. Provides consultation, guidance and support to case managers in assigned case management teams; Provide first level guidance and assistance to case managers.

Directly supervise up to 10 Supportive Service staff at an assigned portfolio of properties.

Provide support to Supportive Services and Property Management staff to work collaboratively for successful resident outcomes.

Pursue progressive employee evaluation and development.

Participate in program evaluation, and best practice development, including input from residents, Housing Management staff, other staff and volunteers.

Oversee, maintain and review case management records for quality assurance, training and data management purposes.

Conduct staff meetings on a weekly or bi-weekly basis.

Engage in direct‑resident support as needed/requested, which may include some short term crisis intervention, case‑management, info‑referral, and/or back‑up assistance with property management tasks.

Offer case management and service planning for selected residents, either referred by building management as at risk of eviction, or self‑identified.

Conducts regular site visits to multiple properties to provide clarification, supervision and guidance. Coordinate and/or conduct periodic audits of Supportive Services at various sites, including weekly/monthly file and data input reviews. Facilitates one‑on‑one staff meetings to work on goals, growth, training, and guidance on specific cases, and overall case management performance.

\u003cp\u003eManage administrative support tasks, to possibly include scheduling/calendaring, light event coordination, quarterly/annual internal auditing tasks, and general file clean‑up and organization, possibly including electronic file storage.

Manage supportive services data base to ensure accuracy, staff compliance and billing of services. Experience with HMIS a plus.

Collaborate with diverse people from across LIHI - effectively listen, reflect, and mediate, problem‑solve.

Work with LIHI’s leadership and finance and supportive services staff to ensure an accurate, timely and efficient process for the entire grant life cycle from proposal to close. This entails collaboration with supportive services, finance, development and property management staff, reviewing and/or producing relevant reports, monitoring and post‑award management.

Other duties as assigned.

\u003cp\u003eBachelor degree required in social work or related field. MSW preferred.

Experience in case management and/or resident support services and has experience in a supervisory and management role.

Background in case‑management, resident advocacy, or related career is required. Background in grant management highly desired. Background in “housing‑specific” case‑management highly desired.

Knowledge of local social service resources.

Demonstrated experience working with homeless individuals/families; able to speak about the wide range of related needs and issues; familiarity with the micro/macro barriers they encounter before and after becoming transitionally or permanently housed.

Demonstrated leadership and supervision of supportive services staff

Experience working with confidential information, files and electronic files along with maintaining complete confidentially is required

Familiarity with property management is highly desirable, especially property‑management that is focused around serving low‑income residents.

Excellent computer and technology skills and aptitude for administrative responsibilities such as preparing budgets, reports, invoices.

Aptitude for conducting research and reporting data.

Must pass drug screening test, criminal background checks and motor vehicle/driving checks. Must have valid Washington Driver License.

Must have reliable personal transportation.

\u003cp\u003eGenerous vacation and sick leave

10 paid holidays and 1 floating holiday

Employer‑Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

Employer‑Paid Life and AD&D Insurance

401k offered for unionized employees (through OPEIU8)

403b offered for non‑union employees

Employee Assistance Program

Travel Assistance Program

Aflac offered for all employees.

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