Helpdesk & Task-Order Program Manager (Onsite DC)

Bailey Information Technology Consultants, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Bailey Information Technology, LLC is seeking a Helpdesk Manager / Task Order Program Manager for an on-site role at EEOC Headquarters in Washington, DC. This contingent position oversees the Enterprise Helpdesk task order, including ticket resolution approvals, staffing, and overall Work Order performance.

The role requires extensive IT service desk or program management experience, strong communication with Government stakeholders, and a preference for PMP certification.

Qualifications

• Extensive experience in IT service desk, help desk, or program/project management.
• Strong communication and coordination skills for managing Government stakeholder relationships.

Responsibilities

• Approve ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.
• Serve as management point of contact for the Government on staffing, performance, and Work Order execution.
• Coordinate personnel notifications, substitutions, and replacement staffing actions.
• Oversee the weekly personnel roster submitted to the Government.

Skills

IT service desk

Staffing coordination

Stakeholder management

Communication

Education

PMP Certification

Job description

Bailey Information Technology, LLC is seeking a Helpdesk Manager / Task Order Program Manager for an on-site role at EEOC Headquarters in Washington, DC. This contingent position oversees the Enterprise Helpdesk task order, including ticket resolution approvals, staffing, and overall Work Order performance.

The role requires extensive IT service desk or program management experience, strong communication with Government stakeholders, and a preference for PMP certification.