PROGRAM MANAGER- Harford County

Richcroft, Inc.; Maryland; On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Employee Assistance Program

Health insurance

Vision insurance

Dental insurance

Life insurance

401 (K) Retirement Plan

Sick and Vacation time

Short and Long-term disability plans

Paid Holidays

Paid trainings (CPR/First Aid) and Med

Tuition Reimbursement

Job summary

Richcroft, Inc. seeks a Residential Program Manager to oversee five licensed homes, supervising residential staff and direct care teams in Maryland. The role is full-time and exempt, reporting to the Assistant Director of Residential Services.

You will ensure health and safety standards, drive Individual Planning outcomes, coordinate medical services, and maintain data accuracy across systems while supporting staff and clients.

Qualifications

• Bachelor of Arts in a human services related field such as Social Work, Psychology, or Education.
• At least three years of experience in developmental disabilities with one year in supervision.

Responsibilities

• Overall management of the five licensed homes and residential staff.
• Ensure health and safety needs meet COMAR, CMS, nursing regulations and agency policies.
• Develop outcomes, goals and strategies in Individual Planning and track progress with the Quality Manager.
• Ensure timely medical services for individuals in care.
• Conduct monthly one-on-one supervision with Residential Supervisors.
• Use agency database for accurate data entry and reporting.
• Schedule shifts, monitor overtime, and manage timekeeping.
• Be on-call 24/7 for assigned homes.
• Conduct quarterly home visits and follow up on issues.
• Assist with Personal Planning Meetings and annual meetings.
• Attend agency meetings and trainings as assigned.
• Monitor household funds and review incident reports.
• Support staff in connecting clients to their communities.
• Perform periodic unannounced visits to agency homes.
• Ensure monthly paperwork is submitted timely.

Skills

Supervisory experience

Leadership

Developmental disabilities experience

Education

BA in Human Services (Social Work, Psychology, Education)

Job description

Residential Program Manager

Rate of Pay $65,000/Annually

FLSA Status: Exempt

Residential Program Manager-FLSA Status: Exempt -Hours: Full-Time

Reports to: Assistant Director of Residential Services

Position Summary

The Program Manager is responsible for the management of 5 licensed homes, residential supervisors, and direct care staff.

Primary Job Function(s)

• Overall management of the assigned homes.
• Ensure that the health and safety needs of individuals who receive services are met consistent with COMAR, Center for Medicaid Services, Board of Nursing regulations, accreditation standards, and agency’s policies and procedures.
• Write outcomes, goals, and strategies as part of the Individual Planning process, work with the Quality Manager to ensure that progress is being made towards the achievement of those outcomes, goals, and strategies.
• Ensure that medical services for individuals who receive services are completed as required.
• Conduct, and document, one-on-one supervision meetings with Residential Supervisor at least once per month.
• Use agency’s database to ensure accurate and timely input of data and information.
• Ensure that employees are scheduled for shifts, that staff are using agency’s time management system, and to avoid excessive use of overtime.
• Be on-call 24/7 for your assigned homes.
• Conduct quarterly home visits and ensure follow up actions on identified issues are completed.
• Ensure that all staff understand and work toward fulfilling the mission of the agency.
• Assist Residential supervisors in preparing for Personal Planning Meetings and individually directed, outcome-oriented planning
• Attend and monitor agency’s participation in annual Personal Planning Meetings.
• Evaluate the success of an individuals Individual Plan based on an agreed upon schedule.
• Participation in the organizations management team meetings.
• Work closely with the Recruiter to schedule, interview, and hire new staff.
• Attend DDA sponsored meetings, orientations, and trainings as assigned.
• Monitor household funds
• Review all incident reports and progress reviews for individuals
• Support and guide direct service staff in their efforts to connect clients to their communities
• Conduct periodic, unannounced visits to agency homes
• Ensure timesheets are correct and before submitting to payroll.
• Ensure all monthly paperwork is reviewed and submitted in a timely manner.
• Other duties as assigned

Benefits include

• Employee Assistance Program
• Health/ Vision/ Dental/ Life insurance plans
• 401 (K) Retirement Plan
• Sick and Vacation time
• Short and Long-term disability plans
• Paid Holidays
• Paid trainings, including CPR/First Aid and opportunities to obtain Med Tech Certification
• Tuition Reimbursement

Qualifications

Education

• A Bachelor of Arts degree from an accredited college or university in a human services related area including, but not limited to, Social Work, Psychology, or Education

Experience

• At least three years of experience in the field of developmental disabilities and one year of supervisory experience.

Must have access to personal use of a vehicle, to conduct agency business, including the transportation of supported individuals.

• Must have a valid driver’s license and an acceptable driving record as determined by criteria established by Agency’s insurance carrier and Agency policy.

Working Conditions

• Some evenings and weekends required.
• Some lifting up to 50 lbs.

NOTE

At the discretion of the Director of HR and CEO, additional related experience and/or education may be substituted in lieu of the requirement