Program Manager - Calvert locations

The Arc Southern Maryland; Prince Frederick (MD); On-site; USD 54,000 - 66,000; Full time

Job summary

A community support organization in Prince Frederick, Maryland, is seeking a Program Manager to oversee various programs for individuals with developmental and intellectual disabilities. Responsibilities include administering programs, managing a team, reviewing budgets, and ensuring compliance with policies. Candidates should have a Bachelor's degree in a relevant field, at least two years of experience, and strong communication skills. This is a full-time position requiring flexibility and a valid driving license.

Qualifications

• 2 years of experience working directly with persons with developmental and intellectual disabilities.
• Ability to communicate with and support individuals experiencing behavioral challenges.
• Personable, energetic with strong oral and written communication skills.

Responsibilities

• Oversee staff schedules and approve them.
• Monitor delegation/assignments for Direct Support Professionals.
• Review and develop budgets for each house.

Skills

Advocacy

Communication

Relationship Building

Education

Bachelor’s degree in Human Services field or related field

Tools

Excel

Word

Access

Job description

Program Manager

Department: Residential

Reports to: Assistant Director of Community Living

Classification: Exempt

Level: Mid‑Level Manager

Base Pay Range: $60,000.00/yr - $60,000.00/yr

Job Purpose

Under general supervision of the Assistant Director, the Program Manager assumes administrative responsibility for individuals, staff, and facilities, and handles a broad range of program‑wide administrative issues within the Tri‑County area (Calvert, Charles and St. Mary’s Counties). The role requires a commitment to individual choice, community integration, and inclusion of consumers. Travel by car is essential, with significant time spent at individual sites and Person Center Planning meetings. The position requires working across the Tri‑County area and responding to emergencies during and after hours, on weekends, and holidays. Flexibility to cover shifts and act as Program Coordinator as needed is expected.

Supervision

• Review schedules proposed by the Program Coordinator (PC) and approve them
• Review all time cards submitted by PC for final approval
• Fill in for PC when needed to cover assigned duties/tasks
• Interview, hire, evaluate, and terminate employment of staff members
• Ensure adherence to policies and procedures through training and feedback
• Provide individualized orientation to new staff members, mentor and give feedback

Delegate and Assign Duties to PC

• Monitor delegation/assignments provided by PC to Direct Support Professionals (DSP)
• Monthly review of all documentation/checklist for accuracy and completion: PCP, financial records, inspections, and drills
• Attend all house meetings and assist with addressing issues as needed
• Ensure appropriate agency personnel are invited to the meetings

Financial Management

• Review, develop, and finalize each house budget
• Monitor bank accounts and funding for each person living in the homes
• Communicate with PC when accounts are high and steps are needed to spend appropriately
• Review and monitor all financial records (SNAP, Impress, consumer sheets) turned in by PC before forwarding to finance

Documentation

• Track PCP documentation deadlines and ensure timely completion
• Initiate modified service funding plan
• Review all documentation and reports in EHR
• Review training sheets monthly and ensure they are filed correctly and signed by appropriate staff
• Complete AIRS report within required timeline
• Conduct quarterly quality assurance reviews of each assigned home

Health and Wellness

• Review/monitor medical appointment paperwork before turning to nurse
• Review monthly activity schedules
• Complete corrective actions for medication errors

Professionalism

• Model initiative and creative problem solving, especially regarding staff conflicts
• Demonstrate appropriate workplace behavior and model the agency’s philosophy
• Maintain confidentiality regarding individuals and staff issues

Key Competencies

• Advocacy – Encourage and support people in expressing their choices, goals, and rights
• Communication – Actively listen to the consumers we support based on their preferred methods of communication
• Relationship Building – Create opportunities for consumers to build relationships, make positive connections, and develop meaningful relationships in an all‑inclusive environment

Other Duties & Responsibilities

• May perform other duties as assigned, including covering shifts and performing direct care
• Act as the Program Coordinator when needed

Education and Experience Requirements (Minimum)

• Preferred: Bachelor’s degree in Human Services field or related field
• Minimum 2 years of experience working directly with persons with developmental and intellectual disabilities
• Ability to communicate with and support individuals experiencing behavioral challenges
• Personable, energetic with strong oral and written communication skills
• Knowledge of community resources available

Job Knowledge, Skills and Abilities

• Proficiency in computer‑based software (Excel, Word, Access)
• Willingness to work anywhere within the Tri‑County area (Calvert, Charles and St. Mary’s counties) as needed
• Strong command of the English language (oral and written)
• Forward‑thinking and creative
• Team player and well‑organized
• Respond effectively to sensitive inquiries or complaints
• Working knowledge of funding streams from DDA
• Effective supervisory and leadership skills
• Ability and willingness to accept emergency phone calls and respond 24‑hourly
• Valid driving license with good driving record; access to a safe vehicle (must pass agency‑sponsored inspection)
• Pass criminal background check mandated by the State of Maryland

Americans with Disability Specifications (Physical Demands)

The physical demands include standing, walking, sitting for long periods, using hands to fence or handle objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, tasting, smelling, and occasionally lifting or moving up to 50 pounds. Vision abilities required include close and distance vision, depth perception, and focus adjustment.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management and Information Technology

Industries

Individual and Family Services