Program Manager for Advanced Workforce Center

The Chronicle Of Higher Education, Inc.; Clayton (MO); On-site; USD 26,518 - 36,437; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking a Program Coordinator for the Advanced Workforce Center at the University of Missouri–St. Louis. The role focuses on coordinating non-core classroom training, bootcamps, and certificates, with emphasis on enrollment and learner support.

The position requires coordinating with instructors, marketing, and leadership to ensure smooth delivery, accurate records, and data-driven improvements in processes and outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience and 1 year of related work experience.
• Experience with CRM or enrollment management systems.
• Experience supporting hybrid or online learning environments.

Responsibilities

• Coordinate non-credit courses, bootcamps, and certificate programs.
• Assist with scheduling, logistics, and instructional technologies.
• Support enrollment processes and participant onboarding.
• Maintain accurate program and enrollment records and CRM data.
• Collaborate with marketing and instructors to align offerings.
• Provide administrative support and handle invoices.

Skills

Organizational skills

Customer service

Communication

Attention to detail

Teamwork

Education

Bachelor's degree or equivalent (education & experience)

Tools

CRM

Enrollment management systems

Job description

Hiring Department

Advanced Workforce Center

Job Description

The Advanced Workforce Center (AWC) at the University ofMissouri–St. Louis is a hub for professional and continuingeducation focused on advancing workforce development and regionaleconomic growth. Through partnerships with employers, government,and community organizations, AWC delivers flexible, high-qualitytraining programs that equip individuals with in-demand skills,support career advancement, and help organizations remaincompetitive.

The Program Coordinator for the Advanced Workforce Center(AWC) supports the planning, coordination, and delivery ofnon-credit workforce training programs, including bootcamps,certifications, and professional development offerings. The roleensures effective program execution, enrollment operations, andparticipant support to drive learner success and programgrowth.

PRIMARY RESPONSIBILITIES

Program Coordination & Delivery – 30%

• Coordinate the implementation of non-credit courses, bootcamps,and certificate programs
• Support scheduling and logistics including instructors,classrooms, and instructional technologies
• Assist with in-person, hybrid, and live-virtual programdelivery
• Ensure smooth day-to-day program operations and learnerexperience
• Manage and process invoices for vendors, corporate clients, andworkforce partners, ensuring accurate billing, timely payments, andcompliance with university procedures

Enrollment & Participant Support – 30%

• Support enrollment processes including registration workflows andparticipant onboarding
• Maintain communication with prospective and enrolledparticipants
• Provide customer-focused support to enhance retention and programcompletion
• Assist with learner inquiries, program details, andscheduling

Operations, Systems & Data Tracking – 20%

• Maintain accurate program and enrollment records
• Support CRM and enrollment systems functionality andupdates
• Track and report on enrollment, participation, and programoutcomes
• Assist with data-driven improvements to processes andworkflows

Collaboration & Program Development – 15%

• Partner with marketing to support recruitment and outreachefforts
• Collaborate with instructors and leadership to align programswith workforce needs
• Assist in updating and refining program offerings and deliverymodels
• Contribute to continuous improvement and scalabilityinitiatives

Administrative & Miscellaneous – 5%

• Perform general administrative duties and documentation
• Participate in meetings and cross-functional coordination
• Support special projects and other duties as assigned

As with all positions, they may perform other job-relatedresponsibilities as needed to support departmental and campus-wideneeds.

CORE COMPETENCIES

• Strong organizational and project coordination skills
• Effective communication and customer service orientation
• Attention to detail and ability to manage multiplepriorities
• Problem-solving and adaptability in a dynamic environment
• Ability to work collaboratively across teams
• Basic data tracking and analytical awareness

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Work is primarily performed in an office and educational deliveryenvironment with regular interaction with students, instructors,and internal stakeholders. The role requires extended periods ofcomputer use, coordination of multiple tasks, and occasionalmovement between classrooms or training spaces. The positioninvolves sustained attention to detail, problem-solving, andcommunication across various audiences.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities: may coordinate work ofinstructors or support staff as needed

Shift

40 hours per week

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education andexperience and 1 year of experience from which comparable knowledgeand skills can be acquired is necessary

Preferred Qualifications

• Experience with CRM or enrollment management systems
• Familiarity with non-credit or continuing educationprograms
• Experience supporting hybrid or online learningenvironments
• Knowledge of workforce development trends and employerneeds

Anticipated Hiring Range

$19.25 - $26.45

Grade: GGS-008

University Title: PROGRAM/PROJECT SUPPORT COORDINATOR I

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Applicants must be authorized to work in the United States. TheUniversity will not sponsor applicants for this position foret employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefitspackage, including medical, dental and vision plans, retirement,paid time off, short- and long-term disability, paid parentalleave, paid caregiver leave, and educational fee discounts for allfour UM System campuses. For additional information on Universitybenefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of HumanResources at [e-mail].