Program Manager - EOVS/HOPE

Veteran Pathways of New England; Northern (KY); Hybrid; USD 70,000 - 73,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

PTO and holidays

Professional development opportunities

Job summary

Veteran Pathways of New England in Devens, MA, is seeking a Program Manager for the EOVS/HOPE initiative. You will lead day-to-day operations across Massachusetts, ensure grant compliance, and drive strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing for Veterans.

The role supervises staff, conducts team meetings, guides complex cases, monitors service delivery, and maintains HMIS documentation.

Qualifications

• Bachelor’s degree required or equivalent experience in social/human services.
• Minimum of three years in homeless services, housing services, veteran services or related field.
• Proficiency with Microsoft Office and HMIS documentation systems.

Responsibilities

• Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.
• Ensure full compliance with grant guidelines, licensing requirements, and policies.
• Implement strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing for Veterans.

Skills

Leadership

Organizational skills

Communication

Documentation

Problem solving

Microsoft Office

Education

Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or related field

Tools

HMIS

Job description

# Program Manager - EOVS/HOPEDevens, MA 01434## OverviewSalary Range$70,000.00 - $73,000.00 Salary/yearPosition TypeFull Time## Description**Job Location:** Devens, MA **Work Setting:** On-site and field-based, with regular travel throughout the assigned service areas **Position Type:** Full-Time **Reports To:** Director of Housing and Family Support **Supervises:** * Case Manager, EOVS/HOPE* Peer Support Specialist, EOVS/HOPE**Position Overview** The Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability.The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes.**Work Location and Travel Expectations**This role requires regular presence at assigned EOVS/HOPE program locations based on operational needs.This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.**Key Responsibilities****Program Leadership and Oversight*** Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.* Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies.* Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans.**Team Management and Support*** Supervise and support assigned EOVS/HOPE staff across multiple service areas.* Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development.* Provide guidance for complex cases and ensure effective use of internal and community-based resources.**Service Delivery and Quality Assurance*** Monitor quality of service delivery from intake through service planning and housing retention.* Oversee community advocacy efforts and delivery of wraparound support services.* Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards.**Community and Stakeholder Engagement*** Develop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations.* Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums.**Reporting and Compliance*** Prepare and submit required reports in accordance with EOVS/HOPE grant requirements.* Track program performance metrics and contribute to continuous improvement initiatives.## Qualifications## **Requirements*** Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.* Minimum of three (3) years of experience in homeless services, housing services, Veteran services, social services, behavioral health, or another closely related human services field.* Strong leadership, organizational, communication, documentation, and problem-solving skills.* Ability to manage multiple priorities and program responsibilities across multiple service areas.* Ability to work professionally and collaboratively with Veterans, program staff, organizational leadership, housing providers, community agencies, and other stakeholders.* Ability to provide guidance and support in complex client or program situations.* Strong attention to documentation, reporting, deadlines, and compliance requirements.* Proficiency with Microsoft Office and electronic documentation systems.* Valid driver’s license and reliable transportation.* Must be able to travel regularly throughout assigned EOVS/HOPE service areas.* Must pass a background check.## **Preferred Qualifications*** Experience with homelessness prevention, rapid re-housing, housing stabilization, supportive housing, Veteran services, or related housing-focused human service programs.* Experience with EOVS-funded programs, HOPE, SSVF, VA programs, or similar Veteran housing initiatives.* Experience using HMIS or similar case management/data systems.* Minimum of one (1) year of supervisory or management experience in human services, housing, behavioral health, Veteran services, or a related setting preferred.* Experience supporting program compliance, documentation quality, audits, monitoring visits, grant deliverables, or performance reporting.* Military or Veteran experience is not required but is strongly valued.* Demonstrated commitment to serving Veterans and helping remove barriers to housing stability.**Application Requirements**All applicants must submit:* Resume* A brief statement describing your interest in serving Veterans and supporting the mission of Veteran Pathways of New England.* Professional references may be requested later in the hiring process.**Schedule*** Monday–Friday; 8:00 a.m. to 4:00 p.m.* Evening, weekend, holiday, and emergency program support may be required based on operational and program needs.**Compensation*** The salary range for this position is $70,000–$73,000 annually. Starting salary will be determined based on experience, qualifications, and available program funding.**Benefits*** Meaningful work directly supporting Veterans and their families.* Comprehensive health and dental benefits package.* 403(b) retirement plan.* Generous Paid Time Off (PTO) policy, including holidays.* Opportunities for training and professional development.**Equal Opportunity Statement**Veteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.