Program Manager - EOVS/HOPE

VETERAN PATHWAYS OF NEW ENGLAND INC; Ayer (MA); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

PTO

Job summary

Veteran Pathways of New England Inc. seeks a Program Manager, EOVS/HOPE, to lead operations across Massachusetts. The role ensures service delivery, compliance, and strong partnerships with housing providers and Veteran-focused organizations.

Travel to service areas is required, with on-site and field-based responsibilities. The role reports to the Director of Housing and Family Support and requires a bachelor’s degree with 3+ years in relevant human services, plus leadership and documentation

Qualifications

• Minimum of three (3) years in homeless, housing, veteran, or related human services.
• Strong leadership, organizational, communication, documentation, and problem-solving skills.
• Ability to manage multiple priorities across service areas.
• Proficiency with Microsoft Office and electronic documentation systems.

Responsibilities

• Lead day-to-day operations of the EOVS/HOPE program across Massachusetts.
• Supervise and support staff and conduct team meetings and case reviews.
• Ensure compliance with grant guidelines, licensing, and HMIS documentation.
• Develop partnerships with housing providers and Veteran-focused organizations.

Skills

Leadership

Organizational skills

Communication

Documentation

Problem-solving

Travel readiness

Education

Bachelor’s degree or related field

Tools

MS Office

HMIS

Job description

Job Location: Devens, MAWork Setting: On-site and field-based, with regular travel throughout the assigned service areasPosition Type: Full-TimeReports To: Director of Housing and Family SupportSupervises:Case Manager, EOVS/HOPEPeer Support Specialist, EOVS/HOPEPosition OverviewThe Program Manager, EOVS/HOPE is responsible for the leadership, coordination, and successful execution of all Executive Office of Veterans Services (EOVS)/Housing Outreach-to-Placement Effort (HOPE)-funded activities across Massachusetts. This includes managing teams, overseeing service delivery, maintaining compliance with EOVS/HOPE guidelines, and strengthening partnerships that support Veteran housing stability.The Program Manager provides day-to-day leadership across assigned service areas and works closely with staff, housing providers, community partners, and Veteran-serving organizations to support effective program delivery and positive housing outcomes.Work Location and Travel ExpectationsThis role requires regular presence at assigned EOVS/HOPE program locations based on operational needs.This position requires flexibility, reliable transportation, and the ability to support operations across assigned service areas.Key ResponsibilitiesProgram Leadership and OversightLead day-to-day operations of the EOVS/HOPE program across Massachusetts.Ensure full compliance with EOVS/HOPE grant guidelines, licensing requirements, and organizational policies.Implement effective strategies for homelessness prevention and rapid re-housing, prioritizing permanent housing placement for Veterans.Team Management and SupportSupervise and support assigned EOVS/HOPE staff across multiple service areas.Conduct regular team meetings, case reviews, and training to support collaboration, communication, and professional development.Provide guidance for complex cases and ensure effective use of internal and community-based resources.Service Delivery and Quality AssuranceMonitor quality of service delivery from intake through service planning and housing retention.Oversee community advocacy efforts and delivery of wraparound support services.Ensure compliance with EOVS/HOPE and Homeless Management Information System (HMIS) documentation and data entry standards.Community and Stakeholder EngagementDevelop and maintain partnerships with housing providers, social service agencies, and Veteran-focused organizations.Represent Veteran Pathways of New England at outreach events, stakeholder meetings, and Veteran service forums.Reporting and CompliancePrepare and submit required reports in accordance with EOVS/HOPE grant requirements.Track program performance metrics and contribute to continuous improvement initiatives.RequirementsBachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred. Equivalent directly related experience may be considered in place of formal education.Minimum of three (3) years of experience in homeless services, housing services, Veteran services, social services, behavioral health, or another closely related human services field.Strong leadership, organizational, communication, documentation, and problem-solving skills.Ability to manage multiple priorities and program responsibilities across multiple service areas.Ability to work professionally and collaboratively with Veterans, program staff, organizational leadership, housing providers, community agencies, and other stakeholders.Ability to provide guidance and support in complex client or program situations.Strong attention to documentation, reporting, deadlines, and compliance requirements.Proficiency with Microsoft Office and electronic documentation systems.Valid driver’s license and reliable transportation.Must be able to travel regularly throughout assigned EOVS/HOPE service areas.Must pass a background check.Preferred QualificationsExperience with homelessness prevention, rapid re-housing, housing stabilization, supportive housing, Veteran services, or related housing-focused human service programs.Experience with EOVS-funded programs, HOPE, SSVF, VA programs, or similar Veteran housing initiatives.Experience using HMIS or similar case management/data systems.Minimum of one (1) year of supervisory or management experience in human services, housing, behavioral health, Veteran services, or a related setting preferred.Experience supporting program compliance, documentation quality, audits, monitoring visits, grant deliverables, or performance reporting.Military or Veteran experience is not required but is strongly valued.Demonstrated commitment to serving Veterans and helping remove barriers to housing stability.Application RequirementsAll applicants must submit:ResumeA brief statement describing your interest in serving Veterans and supporting the mission of Veteran Pathways of New England.Professional references may be requested later in the hiring process.ScheduleMonday–Friday; 8:00 a.m. to 4:00 p.m.Evening, weekend, holiday, and emergency program support may be required based on operational and program needs.CompensationThe salary range for this position is $70,000–$73,000 annually. Starting salary will be determined based on experience, qualifications, and available program funding.BenefitsMeaningful work directly supporting Veterans and their families.Comprehensive health and dental benefits package.403(b) retirement plan.Generous Paid Time Off (PTO) policy, including holidays.Opportunities for training and professional development.Equal Opportunity StatementVeteran Pathways of New England is an Equal Opportunity Employer. We are committed to building a team that reflects the communities we serve. Veterans, individuals with disabilities, and candidates from all backgrounds are welcome and encouraged to apply.