Program Director

Volunteers of America of Massachusetts; Lawrence (MA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan with employer

Tuition remission programs

Public Service Loan Forgiveness (PSLF)

Paid vacation (3–4 weeks)

Paid holidays

Job summary

Volunteers of America of Massachusetts is seeking a Program Director for the Supportive Services for Veteran Families (SSVF) program in Essex County. The role oversees administration, supervision of case management staff, and ensures outcomes align with grant requirements.

The position requires a master’s degree in a related field and at least five years of homelessness services management, including budget and contract oversight. A comprehensive benefits package accompanies full-time employment.

Qualifications

• Master’s degree in education, counseling psychology, rehabilitative counseling, or related human service field, or equivalent preferred.
• Significant case management experience to homeless veterans and families.
• Five years of management experience in homeless services, including staff supervision, budget/fiscal management, contract monitoring, and reporting to funders/regulators.

Responsibilities

• Supervise, guide, oversee and conduct weekly supervision with Case Managers.
• Develop program policy and procedure and training manuals for staff supervision and monitoring.
• Promote homelessness prevention and rapid re-housing service delivery model to staff.
• Ensure daily operations and open communication across program staff.
• Ensure grant operations comply with licensing and funding rules and meet contract expectations.
• Communicate with funders and collaterals at all levels and provide input into funder strategy.
• Engage with community groups to foster collaborations and address housing-related services.

Skills

Leadership

Case management

Staff supervision

Budget management

Funders & regulators reporting

Education

Master's degree in related field

Job description

Description

The Opportunity: Program Director with the Supportive Services for Veteran Families (SSVF)

Job Type: Full-time

Pay: 70k/ year

Who We Are || VOAMASS gives members of the community who need help the most the services, support, and self-esteem they need to create a fresh start. At VOAMASS, our dedicated teams are committed to serving the whole person.

What you’ll do as Program Director:

As Program Director you will effectively provides administration, oversight, monitoring, and management for our Supportive Services for Veteran Families (SSVF) Program in Essex County. SSVF is a program of the Department of Veterans’ Affairs that provides specific services for veterans and their families for homelessness prevention, rapid re-housing, and transitional supportive services. As Program Director you will supervise all Essex County SSVF staff and guide them in their case management work with veterans, ensuring that clients are reaching their goal for attainment or maintenance of permanent housing. The Program Director sets standards and creates policies and procedures and works with their team to produce the required outcomes and measured results for the grant. As Program Director you will also attend, lead, facilitate, and monitor meetings with community groups that connect our program to advocacy, wrap around supports and services in the communities of Essex County.

Program Director Key Responsibilities:

• Supervise, guide, oversee and complete weekly supervision with a team of Case Managers.
• Develop program policy and procedure, together with manuals for the training, supervision, and monitoring of case management staff.
• Promote and teach the homelessness prevention and rapid re-housing model of service delivery for veterans to program staff..
• Complete the day to day operations and ensure open communication is available to program staff as needed.
• Ensure that grant program operates in compliance with the rules and regulations of licensing and funding agencies and meets contract expectations
• Communicate with the funder and collaterals at all levels including but not limited to the SSVF program office, technical support, and local health centers. Give input into funder strategy/planning, and respond to funder issues and concerns.
• Attend relevant community meetings to ensure opportunities for collaborations with community partners and collateral agencies, and partner to rapidly address and correct issues with housing services or supports-especially employment, education, wellness, family and socialization.
• Set up and manage systems to measure and assess the impact of the program's prevention and rapid re-housing services for veterans; during service delivery and afterwards.
• Provide reports, records, and documentations as required.
• Review and approve all temporary financial assistance to ensure it is in compliance with SSVF guidelines.
• Determine eligibility for veterans presenting for SSVF services in accordance with SSVF guidelines.
• Other duties as needed and requested.

The Program Director role is about making a difference in the lives of the people we serve. As Program Manager, you’ll bring the following qualifications:

• A master’s degree in education, counseling psychology, rehabilitative counseling, or related human service field, or equivalent preferred;
• Significant case management experience to homeless veterans, and their families.
• The position requires five years management experience in homeless services, ideally with veterans, which include: staff supervision and training, budget/fiscal management, contract monitoring/audits, and reporting to funders and regulators.
• Demonstrated strong communication skills (written and verbal) and history of community leadership.

For full-time employees, which includes our Program Director, our comprehensive and generous benefits package includes:

• Excellent health, vision, and dental insurance with 90% of medical deductible and certain co-pays paid by employer
• Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking
• 403(b) retirement plan with employer match
• 24/7 nurse hotline for urgent health questions
• Employee assistance program to provide help with family concerns, stress management, legal issues, and more
• Employer-paid long-term disability and life insurance
• Pet insurance
• Tuition remission programs
• Loan forgiveness (Public Service Loan Forgiveness (PSLF) program)
• Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment
• 14 paid holidays, higher than industry average
• Fitness/wellness reimbursement to cover expenses such as gym membership
• Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc.
• Cash bonus, with no annual cap, for referring other qualified candidates for employment

VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.