Program Manager – Employment Services

Echoworks

Leesburg (VA)

On-site

USD 70,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off

Professional development opportunities

Job summary

ECHO (Every Citizen Has Opportunities, Inc.) seeks a Program Manager to lead Group and Individual Supported Employment programs and grow the ECHO Work Academy. You’ll supervise staff, build partnerships, and drive outcomes for adults with disabilities.

Mission-driven role emphasizing coaching, collaboration, and operational excellence in a fast-paced environment.

Qualifications

Bachelor’s degree in Human Services or related field with supervisory experience.
Five years of related experience with supervisory responsibilities.
Experience with Medicaid Waiver services.
Strong regulatory compliance and community partnership skills.

Responsibilities

Lead Group and Individual Supported Employment programs.
Supervise Program Coordinators, Employment Support Specialists, and Job Coaches.
Develop staffing plans and monitor productivity.
Oversee intake, assessments, ISPs, and discharges.
Build relationships with employers, families, and funding agencies.
Provide crisis intervention when needed.
Ensure compliance with regulations and CARF standards.

Skills

Supervision

Coaching

Staff development

Regulatory compliance

Community partnerships

Customer service

Program operations

Budget management

Relationship building

Education

Bachelor’s degree in Human Services or related field

Job description

Lead a Team. Build Careers. Change Lives.

At ECHO (Every Citizen Has Opportunities, Inc.), we believe everyone deserves the opportunity to achieve their highest level of personal, social, and economic success. For more than 50 years, ECHO has empowered adults with disabilities through employment, day support, transportation, and community-based services.

We’re looking for an experienced and passionate Program Manager to lead our Group Supported Employment (GSE) and Individual Supported Employment (ISE) programs while helping expand our innovative ECHO Work Academy. This is a leadership role for someone who enjoys building high-performing teams, developing community partnerships, driving operational excellence, and making a lasting impact in the lives of individuals with disabilities.

If you’re an energetic leader who thrives on coaching others, solving challenges, and creating meaningful employment opportunities, we’d love to hear from you.

What You’ll Do

As Program Manager, you’ll oversee the day-to-day operations of ECHO’s employment programs while ensuring outstanding participant outcomes, regulatory compliance, and exceptional customer service.

Program Leadership

Lead ECHO’s Group and Individual Supported Employment programs.
Supervise and mentor Program Coordinators, Employment Support Specialists, Job Coaches, and other program staff.
Build a collaborative, accountable, and positive team culture.
Conduct hiring, onboarding, coaching, performance evaluations, disciplinary actions, and employee development.
Develop staffing plans and monitor productivity, scheduling, and utilization.

Participant Success

Ensure high-quality services that promote meaningful employment and independence.
Oversee participant intakes, assessments, case management, Individual Support Plans (ISPs), and discharges.
Collaborate with participants, families, support coordinators, employers, and funding agencies to deliver person-centered services.
Provide crisis intervention and problem-solving when necessary.

Community & Employer Partnerships

Build and maintain strong relationships with local employers and community partners.
Collaborate with ECHO’s Development team to expand employment opportunities.
Represent ECHO at community meetings, professional organizations, and stakeholder events.
Serve as the primary liaison with DARS and other funding partners.

Compliance & Quality

Ensure compliance with:
- Virginia DBHDS regulations
- Medicaid Waiver requirements
- CARF Accreditation Standards
- County and state funding requirements
Oversee documentation accuracy and timely submission.
Resolve WaMS billing denials.
Ensure incident reporting, investigations, and follow-up activities are completed appropriately.
Partner with Quality Improvement, Human Resources, Finance, Fleet Services, and other departments to continuously improve services.

Operational Management

Manage program budgets and staffing resources.
Monitor utilization with a goal of maintaining 90%+ participant utilization.
Review program performance metrics and identify opportunities for growth and improvement.
Participate in strategic planning and new program development.

ECHO Work Academy

Help shape the future of vocational training by:

Developing and growing the ECHO Work Academy.
Identifying new in-house business opportunities.
Ensuring high-quality fulfillment for Inclusive Solutions customers.
Creating meaningful vocational experiences that prepare participants for competitive employment.

What We’re Looking For

Required Qualifications

Bachelor’s degree in Human Services or a related field plus at least one year of supervisory experience working directly with individuals with developmental disabilities