Program Manager, Developmental Disability Services

Helpful Hearts Health Services Inc; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Helpful Hearts Health Services Inc. in Maryland seeks an experienced Program Manager to oversee daily operations, quality, compliance, and growth across Residential Services, Supported Living, CDS, Employment Services, Personal Supports, Respite, Transportation/OHCDS, and related services.

The Program Manager will lead staff, ensure high-quality person-centered services, maintain regulatory compliance, and build relationships with CCS, families, guardians, referral sources, and community

Qualifications

• Bachelor's degree in a human services or health care related field is required.
• Minimum of five years of relevant experience, including at least two years in supervisory or program-management roles.
• Strong leadership, communication, organizational, problem-solving and follow-through skills.
• Ability to manage multiple programs, staff, priorities, and deadlines.

Responsibilities

• Oversee daily operations across all agency programs, ensuring safe, effective, and person-centered service delivery.
• Supervise and support Program Coordinators, House Managers, the CDS/Employment Services Coordinator, and other designated program leads.
• Monitor staffing, scheduling, service documentation, and overall program performance.
• Ensure reportable incidents are properly documented, escalated, reported within required timeframes, and followed through to resolution.
• Conduct regular visits to residential homes and program sites to monitor service quality, staff performance, and compliance.
• Build and maintain strong relationships with CCS, families, guardians, referral sources, and community organizations.
• Represent the agency at Transitioning Youth (TY) fairs, resource fairs, provider meetings, and community outreach events to promote services and increase referrals.
• Collaborate with the admissions team to coordinate referrals, intake meetings, tours, and new admissions while considering program capacity.
• Work closely with Quality Assurance and executive leadership to address incidents, compliance concerns, corrective actions, and operational challenges.
• Provide regular updates to executive leadership on program performance, staffing, referrals, growth opportunities, and unresolved concerns.
• Participate in management on-call responsibilities and respond to urgent operational matters, including evenings and weekends, as needed.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Staff management

Time management

Education

Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, or related field

Job description

Helpful Hearts Health Services Inc. in Maryland seeks an experienced Program Manager to oversee daily operations, quality, compliance, and growth across Residential Services, Supported Living, CDS, Employment Services, Personal Supports, Respite, Transportation/OHCDS, and related services.

The Program Manager will lead staff, ensure high-quality person-centered services, maintain regulatory compliance, and build relationships with CCS, families, guardians, referral sources, and community