Program Director, DDA Services & Growth (Maryland)

Helpful Hearts Health Services Inc; Columbia (MD); Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Training & development

Bonus based on performance

Advancement opportunities

401(k) matching

Zusammenfassung

Helpful Hearts Health Services Inc. is seeking a strategic Program Director to oversee multiple DDA programs in Maryland and drive growth while ensuring high-quality services.

You will lead operations, staff development, and compliance initiatives to meet PCPs, DDA, COMAR, and Medicaid standards. The role requires building strong relationships with families, CCSs, and state agencies, and collaborating with the CEO on strategy, referrals, and program expansion.

Qualifikationen

• 5+ years of program management or senior operations experience in DDA, human services, or Medicaid-funded services.
• Strong knowledge of Maryland DDA policies, regulations, and services.
• Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field; Master’s preferred.

Aufgaben

• Oversee daily operations across DDA programs.
• Ensure services align with PCPs, DDA, COMAR, and Medicaid requirements.
• Develop and implement new services and initiatives.
• Improve program systems, workflows, and documentation.
• Supervise Program Managers, Team Leads, DSPs, and designated program staff.
• Partner with HR on recruitment, training, development, and retention.
• Ensure required staff training, including MANDT, Emergency Preparedness, Cultural Sensitivity, Incident Reporting, and other applicable training.
• Promote accountability, communication, teamwork, and professional growth.
• Partner with QA to monitor and improve service quality and compliance.
• Respond to inspections, regulatory visits, incidents, complaints, and individual/family concerns.
• Use audits, data, feedback, and trends to improve programs.
• Support development and implementation of the agency’s Quality Assurance Plan.
• Serve as a liaison with CCSs, families, guardians, providers, and state agencies.
• Participate in IDT/team meetings and ensure timely follow-up.
• Collaborate with the CEO and leadership team on strategy, referrals, program expansion, outreach, and sustainable growth.
• Build strong relationships with CCSs, families, guardians, schools, referral sources, and community partners.
• Represent HHHS at Transitioning Youth fairs, provider fairs, resource fairs, community events, and networking opportunities.
• Support referrals, intake, tours, meet-and-greets, and admissions.
• Identify opportunities to expand services and develop new programs.
• Support sustainable growth while maintaining staffing capacity, service quality, and compliance.
• Monitor referrals, admissions, program capacity, and barriers to growth.
• Strengthen HHHS’s visibility within Maryland’s DDA community.

Kenntnisse

Leadership

Communication

Organization

Writing

Critical-thinking

Relationship building

Ausbildung

Bachelor’s degree in Human Services / Social Work / Healthcare Administration or related field

Master’s degree preferred

Jobbeschreibung

Helpful Hearts Health Services Inc. is seeking a strategic Program Director to oversee multiple DDA programs in Maryland and drive growth while ensuring high-quality services.

You will lead operations, staff development, and compliance initiatives to meet PCPs, DDA, COMAR, and Medicaid standards. The role requires building strong relationships with families, CCSs, and state agencies, and collaborating with the CEO on strategy, referrals, and program expansion.