Program Manager (DC/MD/VA)

EMCOR Government Services, Inc.; Washington (District of Columbia); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

EMCOR Government Services in Washington, DC seeks an experienced Program Manager to lead the Facilities Maintenance and Operations Support Services contract. You will serve as the senior EMCOR on-site representative with responsibility for contract performance, customer satisfaction, safety, quality, and workforce development.

Reporting to the Executive Director of Operations, you will supervise Deputy PMs, Operations Managers, engineers, custodial staff, and subcontractors; drive strategic

Qualifications

• 7+ years in multi-department management within a facilities environment.
• 5+ years facilities operations and maintenance management experience.
• Experience managing large federal, institutional, healthcare, higher education, or critical infrastructure programs.

Responsabilités

• Contract Leadership and Management: Serve as the senior EMCOR representative and primary point of contact; Direct all contract operations across multiple facilities; Ensure successful execution of all PWS requirements; Establish operational priorities and allocate resources; Lead strategic planning and continuous improvement; Maintain accountability for customer satisfaction, operations, and contract compliance; Provide executive briefings; Develop and implement policies, goals, and metrics; Promote Mission First, People Always culture.
• Operations and Maintenance Oversight: Oversee all facilities maintenance, engineering, custodial, and warehouse operations; Ensure safe operation of critical facility systems (utility plants, steam, chillers, HVAC, electrical, fire protection, BAS, plumbing, structural systems); Monitor preventive maintenance and work orders; Ensure regulatory compliance.
• Financial and Business Management: Maintain full P&L responsibility; Lead budgeting, forecasting, and reforecasting; Review labor utilization and performance indicators; Identify cost-saving opportunities; Ensure financial reporting and cost tracking; Oversee project planning and closeout.
• Workforce Leadership and Development: Develop and retain a high-performing management and technical workforce; Ensure licenses and training; Manage labor relations; Foster accountability, safety, and customer service; Lead succession planning and development discussions.
• Safety and Quality Management: Enforce safety policies; Promote proactive safety culture; Oversee quality assurance/control programs; Review safety trends and corrective actions; Ensure QA/QC with QASP.
• Customer Relations: Build strong stakeholder relationships; Lead regular customer meetings and reviews; Address concerns and implement corrective actions; Ensure clear communication with customer leadership.

Connaissances

Program management

Leadership

Contract management

Financial management

Safety leadership

Description du poste

About Us

When military bases, national security agencies, federal buildings, healthcare facilities, and leading commercial clients in Washington D.C and across the nation need superior facility support services, we answer the call. We offer a unique combination of government experience and facilities expertise that has helped us earn a position as one of the country's leading integrated service providers.

Job Summary

EMCOR Government Services is seeking an experienced and highly motivated Program Manager to lead the Facilities Maintenance and Operations Support Services Contract. This position is designated as Key Personnel and serves as the senior on-site EMCOR representative with overall responsibility for contract performance, customer satisfaction, operational excellence, financial management, safety, quality, subcontractor oversight, and workforce development.

Reports To: Executive Director of Operations

Supervision Exercised

The Program Manager provides direct leadership and/or oversight of:

• Deputy Program Manager(s)
• Operations Manager(s)
• Chief Engineers
• Warehouse Manager
• Custodial
• Supervisors, Foremen, and Trades Personnel
• Subcontractors and Consultants
• Administrative and Professional Support Staff

Essential Duties & Responsibilities

Contract Leadership and Management

• Serve as the senior EMCOR representative and primary point of contact.
• Direct all contract operations across multiple facilities.
• Ensure successful execution of all Performance Work Statement (PWS) requirements.
• Establish operational priorities and allocate resources to achieve contractual performance objectives.
• Lead strategic planning initiatives and continuous improvement efforts.
• Maintain accountability for customer satisfaction, operational effectiveness, and contract compliance.
• Provide executive-level briefings to EMCOR and government leadership.
• Develop and implement operational policies, procedures, goals, and performance metrics.
• Promote EMCOR’s "Mission First, People Always" culture throughout the organization.

Operations and Maintenance Oversight

• Oversee all facilities maintenance, engineering, custodial, and warehouse operations.
• Ensure safe and efficient operation of critical facility systems including:
• Central utility plants
• High-pressure steam systems
• Chillers and HVAC systems
• Electrical distribution systems
• Fire protection and life safety systems
• Building automation systems
• Plumbing systems
• Structural and architectural systems
• Monitor preventive maintenance performance and work order execution.
• Ensure compliance with all federal, state, local, and customer-specific regulations and standards.
• Evaluate operational risks and implement mitigation strategies.

Financial and Business Management

• Maintain full Profit and Loss (P&L) responsibility for the contract.
• Lead budget development, forecasting, and reforecast activities.
• Review labor utilization, productivity trends, and financial performance indicators.
• Identify opportunities for cost savings and operational efficiencies.
• Ensure accurate financial reporting and cost tracking.
• Oversee project planning, estimating, scheduling, execution, and closeout.

Workforce Leadership and Development

• Develop, mentor, and retain a high-performing management and technical workforce.
• Ensure employees possess required licenses, certifications, and training.
• Manage labor relations and collective bargaining agreement compliance.
• Foster a culture of accountability, professionalism, safety, and customer service.
• Lead succession planning and workforce readiness initiatives.
• Conduct performance planning and professional development discussions with management personnel.

Safety and Quality Management

• Ensure strict adherence to safety policies and regulatory requirements.
• Promote a proactive safety culture throughout all operations.
• Oversee implementation of quality assurance and quality control programs.
• Review safety trends, quality findings, and corrective action plans.
• Ensure compliance with contract performance metrics and Quality Assurance Surveillance Plans (QASP).

Customer Relations

• Establish and maintain strong relationships with all stakeholders.
• Lead recurring customer meetings, performance reviews, and strategic planning sessions.
• Address customer concerns and implement corrective actions when required.
• Ensure timely and effective communication with customer leadership.

Qualifications

Required Experience

• Minimum seven (7) years of progressive management experience leading multiple departments or large technical organizations in a complex facilities environment.
• Minimum five (5) years of facilities operations and maintenance management experience.
• Proven experience managing large federal, institutional, healthcare, higher education, or critical infrastru