Program Manager - Customer Success Org

JobDiva, Inc.; San Diego (CA); Hybrid; USD 117,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Program Manager for a San Diego, CA hybrid role on a 4-month contract to lead Customer Success initiatives and cross-functional programs.

You will design, launch, and drive execution of programs with measurable customer impact, coordinating with product, engineering, and marketing teams to ensure alignment and timely delivery.

Qualifications

• 7 years of experience supporting or leading cross-functional programs within a SaaS or technology environment.
• End-to-end planning, execution tracking, risk mitigation, and stakeholder coordination.

Responsibilities

• Design and launch cross-functional programs aligned with Customer Success goals.
• Coordinate and execute day-to-day program workstreams and rhythms.
• Monitor progress, manage dependencies and risks, deliver measurable customer results.
• Partner with product, engineering, marketing, and operations to align priorities.
• Provide clear program updates, risks, decisions, and next steps to stakeholders.
• Develop data-driven recommendations and escalate issues with context.
• Adapt plans to improve operational efficiency and program impact.

Skills

Program management

Cross-functional leadership

Data-driven decision making

Stakeholder management

Communication

Strategic thinking

Job description

Immediate need for a talented Program Manager - Customer Success Org. This is a 04 Months Contract opportunity with long-term potential and is located in San Diego, CA (Hybrid).

Pay Range: $85 - $90/hour.

Employee benefits include, but are not limited to:

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities

• Program Design & Launch: Support the design and launch of cross-functional programs by defining scope, milestones, team ownership, and success metrics aligned with Customer Success and broader organizational goals.
• Coordinate & Execute: Drive day-to-day program execution by organizing workstreams, maintaining operational rhythms, and keeping teams aligned, informed, and unblocked.
• Operational Excellence: Track project progress, manage dependencies and risks, and leverage data to keep programs on schedule while delivering measurable customer results.
• Stakeholder Partnership: Collaborate with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and drive initiatives forward.
• Clear Communication: Deliver concise, relevant updates to stakeholders that clearly outline program status, identified risks, required decisions, and next steps.
• Decision Support: Evaluate trade-offs, prepare data-driven recommendations, and elevate key issues with context when necessary.
• Adapt & Improve: Anticipate potential challenges, adapt execution plans as needed, and continuously refine processes to enhance operational efficiency and program impact.

Key Requirements and Technology Experience

• Experience: 7 years of experience supporting or leading cross-functional programs within a SaaS or technology environment.
• Program Management: Strong foundational skill set in program management, including end-to-end planning, execution tracking, risk mitigation, and stakeholder coordination.
• Ambiguity & Structure: Proven track record of operating within ambiguous problem spaces and successfully introducing structure, clarity, and momentum.
• Data-Driven Approach: Ability to leverage metrics and data to inform decision-making, track performance, and communicate progress or risks.
• Leadership & Influence: Skilled at managing up and across teams, building cross-functional trust, and influencing outcomes without direct authority.
• Strategic & Tactical Balance: Ability to operate at a strategic level (aligning with organizational goals) while driving tactical, day-to-day execution.
• Communication: Exceptional written and verbal communication skills, with extensive experience presenting program updates and recommendations to senior leaders.
• Customer-Centric Focus: Strong passion for driving customer success and delivering measurable impact.

Our client is a leading financial technology Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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