Program Manager/Customer Service

LARSON CANDO INC; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Weekly Pay – Direct Deposit

Paid vacation/sick time/holidays

Medical Insurance

Job summary

LARSON CANDO INC is seeking a Program Manager / CSM in Fort Lauderdale to lead cross-functional projects and manage client relationships from initiation to delivery. You will coordinate scope, schedule, and budgets while ensuring feasible solutions and proactive risk management.

The role emphasizes communication with customers, contract support, cost estimation, and close collaboration with planning and finance teams to drive successful outcomes in a dynamic aviation environment.

Qualifications

• Bachelor Degree in Business / Marketing or equivalent experience.
• Good understanding of aircraft materials, P/N and trace requirements.
• Quantum software experience.
• Computer skills in MS Office products including Outlook, Word, Excel, and Power point.
• Strong analytical and project management skills.
• Confident, outgoing and dynamic personality.
• Strong creative outlook.

Responsibilities

• Delivering every project on time, within budget and within scope.
• Maintain regular communication with assigned customers – understand expectation, form and frequency of communication.
• Assist in contract negotiations and management of contacts.
• Manage production priority schedule with other CSMs and planning team.
• Define project scope and objectives, involving stakeholders and ensuring feasibility.
• Develop and track project costs and provide cost estimates to customers.
• Manage changes to scope, schedule, and costs, and communicate to stakeholders.
• Measure project performance with planning and finance.
• Grow and manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Receive notice of project input from customer and communicate to planning and finance.
• Collect necessary data and research workscope items.
• Develop initial cost estimate – buy in from QA and Production.
• Initiate Work Order and conduct induction meeting.
• Track project progress with planning for long lead-time items.
• Adjust cost estimates based on inspection findings and customer materials.
• Coordinate and manage CFM / COP.
• Communicate accurate project status to customer.
• Assist finance with invoice generation and approvals.
• Resolve customer concerns or open items to mutual satisfaction.
• Marketing – Daily.

Skills

Project management

Client relationship

Quantum software experience

MS Office proficiency

Analytical thinking

Education

Bachelor degree in Business/Marketing or equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Program Manager / CSM

Report To:

COO & President

Responsibilities & Duties (Included but not limited to):

• Delivering every project on time, within budget and within scope.
• Maintain regular communication with assigned customers – understand expectation, form and frequency of communication. Inwardly acting as the customer and outwardly acting as LCI’s Representative.
• Assist in contract negotiations and management of contacts.
• Manage production priority schedule with other CSMs and planning team.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop and track project costs and provide cost estimated to customers as required – establish minimums.
• Manage changes to the project scope, project schedule, and project costs, communicate to internal and external customers / stakeholders.
• Measure project performance with planning and finance.
• Successfully manage and grow the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Receive notice of project input from customer and communicate to planning and finance.
• Collect necessary data.
• Research and confirm workscope items using planning and inspection resources.
• Develop initial cost estimate – (With buy in from QA and Production)
• Initiate Work Order.
• Call and run induction meeting.
• Track project progress, working with planning to include long lead-time items.
• Adjust cost estimate based on inspection findings, repairs, and customer supplied materials.
• Coordinate and manage CFM / COP.
• Communicate accurate project status to customer.
• Assist finance with invoice generation and approvals.
• Resolve customer concerns or open items to mutual satisfaction.
• Marketing – Daily.

Desired Applicant Skills / Experience:

• Bachelor Degree in Business / Marketing or equivalent experience.
• Good understand of aircraft materials, P/N and trace requirements.
• Quantum software experience
• Computer skills in MS Office products including – Outlook, Word, Excel, and Power point.
• Strong analytical and project management skills
• Confident, outgoing and dynamic personality
• Strong creative outlook.

Company Benefits

• Weekly Pay – Direct Deposit
• Paid vacation/sick time/holidays
• Salary commensurate with experience
• Medical Insurance