Program Manager: Customer Growth & Repeat-Order Programs

Automated Industrial Robotics Rochester Hills; Fremont (CA); On-site; USD 135,000 - 170,000; Full time

Benefits offered by this job

flexible work arrangements

company bonus

maternity and paternity leave

pension plan

training support

various wellness initiatives

Job summary

AIR Silicon Valley, the OEM product commercialization and semiconductor capital equipment division of AIR, is seeking a Program Manager to support existing OEM and semiconductor customers by managing repeat-order programs, handling customer communications, change orders, and proposals while progressing toward full program ownership.

In this role you will coordinate with Engineering, Manufacturing, and Sales to support customer needs, track schedules and deliverables, and identify opportunities

Qualifications

• Engineering degree or equivalent technical experience.
• 2-5 years of experience in engineering, manufacturing, automation, or related fields.
• Experience supporting customer communications, project coordination, or proposal activities.
• Strong organizational, communication, and problem-solving skills.

Responsibilities

• Serve as the primary day-to-day contact for existing customers on repeat-order programs.
• Provide project updates and maintain continuity across order cycles.
• Prepare repeat-order proposals, quotes, and change order documentation.
• Coordinate with Engineering, Manufacturing, and Sales teams to support customer needs.
• Track schedules, deliverables, and program documentation.
• Identify opportunities for program expansion and long-term customer growth.
• Support cost estimating, pricing consistency, and commercial discussions.
• Build expertise in sustaining engineering, margin management, and program leadership.

Skills

Customer relationship management

Project coordination

Cross-functional collaboration

Technical communication

Proposal and change-order support

Time management

Education

Engineering degree or equivalent technical experience

Job description

AIR Silicon Valley, the OEM product commercialization and semiconductor capital equipment division of AIR, is seeking a Program Manager to support existing OEM and semiconductor customers by managing repeat-order programs, handling customer communications, change orders, and proposals while progressing toward full program ownership.

In this role you will coordinate with Engineering, Manufacturing, and Sales to support customer needs, track schedules and deliverables, and identify opportunities