Program Manager: Customer Experience & Operational Strategy

Uber; Chicago (IL); Hybrid; USD 118,000 - 144,000; Full time

Benefits offered by this job

Participation in bonus program

Various benefits

Job summary

Uber Technologies, Inc. is looking for a Program Manager in Chicago, Illinois. The role involves building standardized programs, analyzing data for customer experience insights, and engaging stakeholders to improve operational processes.

A Bachelor's degree in Project Management or related field and 2 years of relevant experience is required. The position offers a salary range of $118,000 to $144,000 and may offer telecommuting options.

Qualifications

• Bachelor's degree in Project Management, Digital Media, or related.
• 2 years of experience in a related field.

Responsibilities

• Coordinate and implement operational metrics across regions.
• Develop insights on customer experience from qualitative data.
• Align initiatives with customer support and product goals.

Skills

Data Analysis

SQL

Process Design

Program Management

Stakeholder Engagement

Financial Management Systems

JIRA

Tableau

Education

Bachelor's degree in Project Management or related field

Tools

Tableau

Lookerstudio

JIRA

Job description

Uber Technologies, Inc. is looking for a Program Manager in Chicago, Illinois. The role involves building standardized programs, analyzing data for customer experience insights, and engaging stakeholders to improve operational processes.

A Bachelor's degree in Project Management or related field and 2 years of relevant experience is required. The position offers a salary range of $118,000 to $144,000 and may offer telecommuting options.