Sr Manager, Program Management

Uber; San Francisco (CA); Hybrid; USD 203,000 - 248,000; Full time

Job summary

Uber is seeking a Senior Program Manager to define best-in-class programs for global initiatives, balancing safety, growth, and user experience. You will organize cross‑functional teams, orchestrate complex projects, and influence without formal authority in a fast‑moving environment.

This role emphasizes driving strategic roadmaps, implementing controls against fraud, and collaborating with Safety, Product, Engineering, and Legal to deliver scalable results.

Qualifications

• Master's degree in CS, analytics, information systems, information management, project management, or related field with 3 years of experience.
• Experience leading highly visible, high‑risk programs and roadmapping, with proactive foresight to manage changes.

Responsibilities

• Oversee highly visible, high‑risk, broad‑scale programs requiring extensive cross‑functional coordination.
• Lead the strategy and operationalization of controls against earner fraud and identity-related issues.
• Spearhead the Identity Operations roadmap for CommOps globally, aligning with Safety Operations, Product, Engineering, and Legal.
• Understand Uber's document verification and onboarding processes, products, and policies.
• Advise product design and improvements with impact on business value and policy overhaul.
• Standardize regional processes for vetting documents using automation and ML.
• Drive adoption of new processes and product rollouts with measurable improvements.
• Lead and scale an identity management and fraud prevention team.
• Supervise Program Lead / PM roles.
• May telecommute.

Skills

Forecast trends

Roadmapping

Project management

Prioritization

Analytical frameworks

Statistical analysis

Data visualization

Coding

Negotiation / resource allocation

Education

Master's degree in CS / related field

Job description

About the role and team

Leading at Uber means setting direction in motion, not waiting for perfect conditions. As a Senior Program Manager, you will be a strategic architect tasked with defining "best-in-class" for our most critical global initiatives—whether scaling world-class sales acquisition motions or establishing safe, scalable support for the future. You will sit at the intersection of strategy and execution, making time, information, and decision‑making more effective across a high‑stakes, fast‑moving landscape.

This role is for a disciplined operator who thrives in the "messy reality" of a global business and can bring order to high‑complexity problem spaces. You won't just manage a roadmap; you will navigate regional nuances, influence without formal authority, and carry the weight of decisions that impact the reliability and growth of the Uber platform. If you are an entrepreneurial thinker who can balance shifting priorities with long‑term vision and a safety‑first mindset, this is where you’ll make your mark.

Rate of Pay: $203,000 to $248,000 per year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What you’ll do

• Oversee highly visible, high-risk, broad-scale programs requiring extensive cross-functional coordination.
• Lead the strategy and operationalization of controls against earner fraudulent account creation, encompassing fraud documents, fraudulent profile photos, identity theft, and deduplication.
• Spearhead the development and execution of the Identity Operations roadmap for CommOps globally, aligning with cross‑functional stakeholders including Safety Operations, Product, Engineering, and Legal to balance compliance with optimal user experience.
• Deeply understand the architecture and integration points of Uber's document verification and onboarding processes, products, and policies.
• Advise product design and improvements with a direct impact on business value and overhaul existing policies that limit performance.
• Standardize and unite regional operational processes for vetting identification and eligibility documents using advanced technology capabilities such as automation, machine learning, and workflow management.
• Drive adoption of new processes and product feature rollouts, continuously measuring, analyzing, and improving implemented changes.
• Lead, mentor, and scale a high‑performing operations team dedicated to identity management and fraud prevention.
• Supervise at least 1 (one) Program Lead/ 13-1082; Project Management Specialist and Program Manager/ 13-1111; Management Analysts.
• May telecommute.

Basic Qualifications

• Employer will accept a Master's degree in Computer Science, Business Analytics, Information Systems, Information Management, Project Management, or a related field and 3 years of experience in the job offered or in a related occupation.
• Position requires:
  • Leverage external knowledge to forecast trends, make decisions with measurable impact on company objectives, and guide teams to think long‑term;
  • Roadmapping, effectively managing highly visible and high‑risk programs, and demonstrating proactive foresight to manage changes and identify potential crises;
  • Project management techniques, such as, Gantt Charts, RAPID decision‑making framework, Red/Yellow/Green status updates;
  • Prioritization approaches (e.g., Return‑on‑Investment Analysis and Break‑Even Analysis);
  • Analytical skills using proven business frameworks (SWOT analysis, balanced scorecard, benchmarking, and competitive analysis) and effective root‑cause analysis;
  • Mathematical and statistical analysis, ability to translate data‑driven insights into understandable visuals for senior management, and application of sophisticated statistical experimentation methods (e.g., time series evaluation, difference‑in‑difference method, and synthetic control method);
  • Coding: Proficiency inata extraction and modeling using various internal and external data tools and languages;
  • Negotiating and overseeing resource allocation and priorities to ensure the on‑time delivery of projects and deliverables.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full‑time in‑office presence.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.