Program Manager - Custodial Operations

Opportunity Center Inc.; Wilmington (DE); On-site; USD 70,000 - 90,000; Full time

Job summary

ServiceSource Inc. in Wilmington, DE seeks a Program Manager to implement and administer programs for a nonprofit. You will supervise project groups, align activities with long-term objectives, and escalate only the most complex issues.

The role requires strong leadership, data collection and analysis for performance metrics, ensuring compliance with standards, and collaboration with customers and suppliers. A background in disability services or related fields is a plus.

Qualifications

• Must have a high school diploma or GED.
• Five years of related experience; equivalent substitution for a Bachelor's degree.
• Background checks and clearance requirements if applicable.

Responsibilities

• Execute programs that meet the needs of the target population and align with the mission.
• Supervise program staff to ensure quality of service.
• Assist in developing customized solutions for client needs.
• Participate in program evaluation by collecting and analyzing data for KPIs.
• Ensure services comply with applicable standards and regulations.
• Liaise between customer and supplier for project sourcing.
• Create schedules, deliverables and identify resources.
• Prepare evaluation/assessment reports, progress notes and related documentation.

Skills

Problem solving

Analytical skills

Multitasking

Microsoft Office

Zoom

Microsoft Teams

Communication skills

Attention to detail

Customer service

Project management

Education

High school diploma or GED

5 years related experience

Bachelor's degree substituted by experience

Tools

Excel

PowerPoint

Word

Job description

Job Summary

Implements and administers one or more programs for an association, non-profit, or similar organization. Program Managers are strategic individuals who supervises groups of projects and focuses on long term business objectives. Position handles complex issues and problems and refers only the most complex issues to higher level staff. Possesses comprehensive knowledge of subject matter.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Executes programs that meet the needs of the organization’s target population and that are in alignment with the organizations stated mission. Supervises the work of program staff to ensure the quality of service is provided. Assist in the development of customized solutions to individual client needs. Participates in program evaluation by collecting and analyzing data in support of key performance matrix. Ensures all services provided are in compliance with applicable standards and regulations.

Additional Responsibilities

Serves as a liaison between the customer and supplier for product sourcing. Implement project management proficiencies by creating schedules, deliverables, and identifying new available resources. Complete in an accurate and timely manner, all evaluation/assessment reports, progress reports, case notes, incident reports, attendance, and other supporting documentation. Perform other related job duties as assigned.

Qualifications: Education, Experience, and Certification(s)

Required: High school diploma or General Educational Development (GED).

Required: Five (5) years of related experience. Five (5) years of related experience can be substituted for a Bachelor’s degree.

Security Clearance and background check requirements, if applicable are determined by the contract.

Required: Valid driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Preferred: Experience working with people with disabilities.

Preferred: One (1) year of direct management experience.

Knowledge, Skills, and Abilities

Strong problem-solving and analytical skills. Ability to manage multiple activities and prioritize multiple competing tasks. Ability to set priorities for self, team, and peers, and adjust when priorities change. Advanced Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specificprograms and software such as ZOOM and Microsoft Teams. Ability to solve practical problems andadapt to new information and guidance quickly. Excellent verbaland writtencommunication skills. Detail-oriented and able to carry out work with the highest levels of accuracy. Ability to work independently and as part of a team. Excellent customer service skills. Knowledge of project management, timelines, deadlines, and follow through on finished products.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit, talk, and hear. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.