Support Specialist - Rehabilitation

ServiceSource Inc; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Disability & Life Insurance

403(b) matching

FSAs/HSAs

EAP & Wellness programs

Tuition Assistance

Generous paid time off

Job summary

ServiceSource Inc. seeks a dedicated professional to provide job coaching and intensive training for AbilityOne participants, focusing on food service operations and grounds maintenance in North Carolina.

The role aims to maximize disability employment, improve retention, and expand successful outcomes for program participants across AbilityOne contracts. You will work with rehabilitation teams, coordinate accommodations, and support participants through documentation and community outreach.

Qualifications

• Qualified Professional within the Mental Health/Developmental Disabilities/Substance Use field with BA/BS Degree in Human Services field required.
• 3-5 years’ experience working with individuals with disabilities preferred.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).

Responsibilities

• Provide customized job coaching and intensive training to participants to ensure successful employment and skill development in food service operations and related areas.
• Maintain ongoing support with staff to ensure successful placements and accommodations as needed.
• Engage with operations staff weekly to discuss progress and adjust placements for optimal outcomes.
• Coordinate with Rehabilitation services and community providers for outreach and recruitment of AbilityOne employees.
• Support documentation, auditing, and compliance activities related to participant files and processes.

Skills

Communication

MS Office

Teamwork

Disability services

Driver's license

Education

BA/BS in Human Services

Job description

Job Summary

This position is primarily responsible for the effective development of the participant workforce by providing direct job coaching, training in all areas of food service operations and grounds maintenance, and ongoing rehabilitation support. The overall goal is to maximize disability employment, job retention, raise outplacement potential, and increase successful outcomes for program participant employees working on AbilityOne Contracts in NC.

Primary Duties

• Provide customized job coaching/systematic intensive training to direct labor AbilityOne participants to ensure successful employment through skill development in the following domains: food services skills, jog readiness, soft skill, & customer service.
• Provide ongoing support utilizing task analysis, visual aids, & check in with operation staff to ensure successful work placements within the dining facility.
• Assists with requests for reasonable accommodations and ensures accommodations are Meet weekly with operations staff to provide ongoing employment support, discuss interventions and/or accommodations needed to make employees successful performing their respective tasks, and to provide operations staff with placing employees in areas where they will be successful performing task in the facility monthly staffing.
• As needed, advises management and rehabilitation team on training progress, needs/concerns, and issues of Ability One participants at participant sites.
• Assist employees with obtaining required disability documentation for employment at AbilityOne sites; coordinates the timely and accurate completion of documentation each month; audits files for revisions and compliance; and supports peer reviews of documentation files.
• Provide outreach/marketing/recruitment for AbiltyOne employment in the local communities by contacting Vocational Rehabilitation, Schools, Community Rehab Facilities, & Behavioral Health Care Companies.

Additional Responsibilities

• Communicate in writing, via phone/email, as well as collaborate in person with local VR (Vocational Rehabilitation) offices, mental health providers, schools, & other community rehabilitation providers in the area in order to recruit personnel for AbilityOne worksites.
• Provide rehabilitation support to operations by meeting with them weekly to review workflow, training protocol with direct labor positions.
• Develop relationships with transportation providers in the area & assist direct labor employees with community resources when needed.
• Attend new employee orientation to facilitate the understanding of company policy and standards to new program participants.
• Understand & utilize SETWORKS electronic system as required.
• Assist with conducting satisfaction surveys with employees, stakeholders, & families to gain feedback about their needs and support provided to them.
• Ensure yearly training is completed by program participants.
• Attend required ServiceSource, VR, Association of Persons in Supported Employment trainings, & other related conferences/training.
• Oversee Human Rights Committee Meetings by assisting with minutes, review of incident/accidents by generating quarterly reports utilizing software system, & annual summary of trend/patterns for the NC Regional programs.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• Qualified Professional within the Mental Health/Developmental Disabilities/Substance Use field with BA/BS Degree in Human Services field required.
• 3-5 years’ experience working with individuals with disabilities preferred.
• Valid driver’s license and/or access to reliable transportation to perform work-related travel required.
• Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

• Ability to communicate effectively in oral and written form.
• Ability to establish and maintain effective working relationships with consumers, families, all levels of staff and community agencies.
• Demonstrates proficiency in Microsoft Office applications and the ability to become familiar with company-specific programs and software.
• Demonstrates a well‑organized, self‑directed approach and a commitment to being a team player.
• Must be able to manage confidential & delicate matters with diplomacy & be able to see the big picture as it relates to the overall development of an organization that strives for excellence.
• Ability to interact with people at all levels of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standards exist.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

What We Offer – for Benefit Eligible Employees May Include:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre‑tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time‑off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and a drug‑free workplace. Pre‑employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

ServiceSource is a 501(c)(3) organization with programs and operations in more than a dozen states and the District of Columbia. ServiceSource has affiliate organizations in Delaware, Florida, North Carolina, Utah and Virginia. Collectively, the organization serves more than 35,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.