Global Consumption Programs Manager (Operations & Billing)

Box; New York (NY); On-site; USD 126,000 - 157,000; Full time

Job summary

Box is expanding its monetization with consumption-based pricing for AI and Platform capabilities. As the Program Manager, Consumption Products, you will own the day-to-day operations of the early-stage program, partnering with product, billing, analytics, and sales to define how Box monetizes AI units today.

You will report to senior leaders and help scale the program across new products, ensuring accurate data, timely actions, and clear customer communications in a fast-moving, collaborative

Qualifications

• 4+ years in management consulting, program management, operations, or cross-functional roles.
• Strong understanding of SaaS models and consumption-based pricing.
• Experience with quantitative analysis and interpreting data.
• Clear written and verbal communication; ability to simplify complex policies.
• Excellent attention to detail with customer terms and processes.

Responsibilities

• Own daily operations of Box's consumption program and monitor usage.
• Coordinate actions, handle exceptions, and support billing reporting.
• Serve as SME for consumption billing with GTM and account teams.
• Collaborate with analytics and product to explore usage patterns and requests.
• Review product updates for operational impact and update playbooks.
• Coordinate cross-functional work streams to resolve ambiguous problems.
• Lead expansion of consumption billing to new Box products.

Skills

Program management

Management consulting

SaaS business models

Data analysis

Communication skills

Attention to detail

Job description

Box is expanding its monetization with consumption-based pricing for AI and Platform capabilities. As the Program Manager, Consumption Products, you will own the day-to-day operations of the early-stage program, partnering with product, billing, analytics, and sales to define how Box monetizes AI units today.

You will report to senior leaders and help scale the program across new products, ensuring accurate data, timely actions, and clear customer communications in a fast-moving, collaborative