AI Consumption Billing Program Manager

Box; Redwood City (CA); Hybrid; USD 126,000 - 157,000; Full time

Job summary

Box is expanding into a new monetization era by blending subscription with consumption-based pricing for AI-powered and Platform capabilities. As the Program Manager, Consumption Products, you will own day-to-day operations across product, finance, analytics, and customer-facing teams, defining how Box monetizes AI Units today and scaling models across the platform.

You will report to the VP, Renewals and Consumption and collaborate with senior leaders; this role requires coordinating with

Qualifications

• 4+ years of experience in management consulting, program management, operations, or a cross-functional business role.
• Strong understanding of SaaS business models and consumption-based pricing.
• Demonstrated quantitative analysis experience and ability to interpret data.
• Clear written and verbal communication with the ability to simplify complex policies.

Responsibilities

• Monitor daily customer consumption, overage trends, and program activity; drive issues to closure.
• Coordinate operational actions including exception handling and customer controls.
• Serve as first-line expert for consumption billing questions from Account Teams and GTM.
• Collaborate with Analytics and Product to identify new usage patterns and reporting needs.
• Review product updates for operational impact and contribute to playbooks and guidance.
• Act as cross-functional orchestrator across streams to maintain integrated view of dependencies.
• Lead the expansion of consumption billing to new Box products.

Skills

Management consulting

Program management

Operations

SaaS

Analytical skills

Job description

Box is expanding into a new monetization era by blending subscription with consumption-based pricing for AI-powered and Platform capabilities. As the Program Manager, Consumption Products, you will own day-to-day operations across product, finance, analytics, and customer-facing teams, defining how Box monetizes AI Units today and scaling models across the platform.

You will report to the VP, Renewals and Consumption and collaborate with senior leaders; this role requires coordinating with