A financial services organization is building its Consumer Insights function from the ground up — and this role will help shape it.
We’re looking for a Program Manager who can own research end-to-end: intake, execution, vendor management, and turning insights into real business action.
This is a strong fit for someone who enjoys both strategy and execution and wants visibility across Marketing, Product, Sales, and Service.
What You’ll Own
- Manage intake, prioritization, timelines, and governance
- Partner with vendors and oversee research operations
- Translate findings into clear, actionable recommendations
- Help build the processes and frameworks behind the insights function
- Drive adoption and activation of insights across the business
What We’re Looking For
- 5+ years in Consumer Insights, Market Research, CX, or related areas
- Experience managing research programs from scoping through delivery
- Strong stakeholder communication and storytelling skills
- Comfortable operating in ambiguity and helping build structure
- Hands‑on mindset with both strategic and operational strength
Nice to Have
- Qualtrics or similar survey platforms
- Vendor-side or agency partnership experience
Ideal for someone who likes building, influencing cross-functional teams, and making research matter.