Program Manager – Consumer Consulting (Retail)

Programmers.io; Boston (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

Programmers.io in Boston is seeking an experienced Program Manager – Consumer Consulting to lead strategic transformation initiatives for Retail clients. The role focuses on business transformation, digital innovation, omnichannel commerce, and operational excellence.

You will manage cross-functional teams, partner with executives, and deliver programs on time and within budget while maintaining quality. The ideal candidate has 10+ years of consulting or program management experience in retail

Qualifications

• 10+ years of consulting, program management, or transformation experience.
• Experience working with retail clients.
• Strong knowledge of retail operations, merchandising, supply chain, and customer experience.
• Expertise in Agile, Waterfall, and hybrid delivery methodologies.
• Excellent stakeholder management and executive communication skills.
• PMP, PgMP, Scrum, or equivalent certifications preferred.

Responsibilities

• Lead end-to-end program management for retail transformation initiatives.
• Collaborate with executive stakeholders to define program strategy, roadmap, and business objectives.
• Manage cross-functional teams across business, technology, and operations.
• Drive execution of omnichannel retail, digital commerce, customer engagement, and operational improvement programs.
• Track program risks, dependencies, budgets, and timelines.
• Develop governance frameworks, executive reporting, and KPI dashboards.
• Facilitate client workshops and strategic planning sessions.
• Ensure successful delivery while meeting quality and business goals.

Skills

Stakeholder management

Executive communication

Agile methodologies

Program governance

Cross-functional leadership

Education

10+ years consulting/program management experience

Tools

PMP

PgMP

Scrum

Job description

Job Summary

We are seeking an experienced Program Manager – Consumer Consulting to lead strategic transformation initiatives for clients in the Retail industry. The ideal candidate will drive large-scale programs focused on business transformation, digital innovation, customer experience, merchandising, omnichannel commerce, and operational excellence. This role requires strong stakeholder management, consulting expertise, and program delivery experience within retail organizations.

Responsibilities

• Lead end-to-end program management for retail transformation initiatives.
• Collaborate with executive stakeholders to define program strategy, roadmap, and business objectives.
• Manage cross-functional teams across business, technology, and operations.
• Drive execution of omnichannel retail, digital commerce, customer engagement, and operational improvement programs.
• Track program risks, dependencies, budgets, and timelines.
• Develop governance frameworks, executive reporting, and KPI dashboards.
• Facilitate client workshops and strategic planning sessions.
• Ensure successful delivery while meeting quality and business goals.

Required Qualifications

• 10+ years of consulting, program management, or transformation experience.
• Experience working with retail clients.
• Strong knowledge of retail operations, merchandising, supply chain, and customer experience.
• Expertise in Agile, Waterfall, and hybrid delivery methodologies.
• Excellent stakeholder management and executive communication skills.
• PMP, PgMP, Scrum, or equivalent certifications preferred.