Customer Engagement Program Coordinator

OSI Engineering, Inc.; Cupertino (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

OSI Engineering, Inc. in Cupertino is seeking a Customer Engagement Program Coordinator to join its Retail Merchandising, Marketing and Engagement team.

You will own program delivery end to end, manage plans, timelines, budgets and cross-functional partners to ensure flawless execution in retail stores worldwide. The role requires 5+ years in program management, strong stakeholder engagement, and the ability to drive improvements in processes while communicating progress to leadership.

Qualifications

• 5+ years of project or program management experience in PMO or cross-functional teams.
• Proven ability to manage multiple projects, priorities and people in a fast-paced environment.
• Strong problem-solving and facilitation skills to run meetings and align partners.
• Experience building cross-functional relationships in large, global organizations with senior leaders.
• Self-starter with strong time management, organization and attention to detail.

Responsibilities

• Own program delivery end to end: set up and manage the Plan of Record and drive from due diligence to completion.
• Ensure systems and plans are in place for flawless execution across key moments in retail stores worldwide.
• Lead cross-functional program teams, owning timeline, budget, deliverables, dependencies and risk mitigation.
• Drive status reporting, leadership communications, and company-wide alignment and approvals.
• Turn ambiguity into action: track milestones, propose changes, build contingency plans.
• Build relationships with corporate partners, field teams and vendors worldwide for alignment.
• Partner with cross-functional teams to identify and roll out improvements to program management processes.
• Drive problem-solving and end-to-end work with minimal oversight.
• Create and deliver presentations communicating plans, progress and outcomes to stakeholders and leadership.
• Manage multiple programs simultaneously with strong organization and attention to detail.

Skills

Program management

Cross-functional leadership

Stakeholder management

Meetings facilitation

Time management

Problem solving

Communication

Job description

A globally leading consumer technology company based in Cupertino, CA is looking for a Customer Engagement Program Coordinator to join its Retail Merchandising, Marketing and Engagement team.

Responsibilities:

• Own program delivery end to end: set up and manage the Plan of Record, and take initiatives from due diligence through completion and lessons learned
• Ensure systems and plans are in place for flawless execution across key moments in retail stores worldwide
• Lead cross-functional program teams, owning the timeline, budget, deliverables, dependencies and risk mitigation
• Drive status reporting, leadership communications, company-wide alignment and approvals
• Turn ambiguity into action: track critical milestones, propose changes, build contingency plans and know when to escape
• Build and sustain relationships with corporate partners, field teams and vendors around the world so readiness plans stay aligned
• Partner with cross-functional teams to identify and roll out improvements to program management processes and practices
• Drive problem-solving and work streams end to end without needing direct oversight
• Create and deliver presentations that communicate plans, progress and outcomes to stakeholders and leadership
• Manage multiple programs at the same time with strong organization, time management and attention to detail

Required Qualifications:

• 5+ years of project or program management experience, or equivalent experience in a PMO, cross-functional production, or marketing and merchandising
• Proven success managing multiple projects, priorities and people at once in a fast-paced, results-driven environment
• Strong problem-solving and facilitation skills, with the ability to run meetings and align partners across functions
• Experience building cross-functional relationships in large, global organizations, and working diplomatically with senior leadership
• A self-starter with strong time management, organization and attention to detail

Preferred Qualifications:

• 5+ years of retail operations or retail program management experience, including work in strategy, customer journey or a broader retail function
• A track record leading complex, high-stakes programs under tight timelines, such as long-term roadmaps, go-to-market initiatives, and retail commercial or seasonal campaigns
• Ability to analyze complex data and turn the numbers into a story that drives action