Customer Engagement Program Coordinator

Spectraforce Technologies, Inc.; Cupertino (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Spectraforce Technologies in Cupertino, CA is seeking a Customer Engagement Program Coordinator to support REMM's Merchandising, Marketing and Engagement team. This role focuses on managing cross-functional programs that connect strategies and plans across Retail to drive key initiatives.

You will own end-to-end program delivery, convert ambiguity into action, and build broad relationships with corporate partners, field teams, and vendors worldwide.

Qualifications

• 5 years of Project/Program Management experience, or equivalent in PMO, Readiness, Strategy, or Operations.
• Ability to manage multiple projects and priorities concurrently in a fast-paced environment.
• Excellent problem-solving and facilitation skills; lead meetings and align partners.
• Experience building relationships across large global organizations and senior leadership.
• Self-starter with strong time management and attention to detail.

Responsibilities

• Own program delivery end-to-end - establish Plan of Record, drive initiatives from due diligence through completion and lessons learned, and ensure systems are in place for flawless execution across all key moments in client reporting, Leadership communications, pan- client alignment, and approvals
• Structure ambiguity into action - creatively problem-solve, weigh implications, track critical milestones, propose changes, build contingency plans, and know when to elevate
• Build and sustain relationships with corporate partners, field teams, and vendors globally to ensure aligned readiness plans and deliver the best possible experience for client Retail customers
• Drive continuous improvement by partnering with cross-functional teams to identify and implement enhancements to program management processes and practices
• Operate with high agency - proactively drive problem-solving and influence workstreams end-to-end, independent of direct oversight
• Create and deliver compelling presentations to communicate plans, progress, and outcomes to stakeholders and Leadership
• Manage multiple programs concurrently with strong organization, time management, and attention to detail

Skills

Project management

Stakeholder management

Facilitation

Cross-functional collaboration

Time management

Job description

Job Title: Customer Engagement Program Coordinator

Location: Cupertino, CA (Hybrid)

Duration: 12 Months

Client Retail is seeking an outstanding Project Coordinator for REMM's Merchandising, Marketing and Engagement team. This team sits at the center of Retail, supporting key pan-Retail programs, and is responsible for connecting strategies and plans across teams to drive key initiatives forward.

Description

• The Customer Engagement Program Coordinator will be responsible for managing cross functional programs related to client Retail's future store strategy and readiness globally.
• This role delivers best-in-class program management across the Retail organization creating detailed operational plans that enable broad cross-functional teams to deliver excellence across all retail stores for all key moments. They will own the overall management, coordination, and delivery of key initiatives, serving as a liaison with cross functional teams and Leadership across Retail and the broader client organization.

Responsibilities

• Own program delivery end-to-end - establish and manage the Plan of Record, drive initiatives from due diligence through completion and lessons learned, and ensure systems are in place for flawless execution across all key moments in client eporting, Leadership communications, pan- client alignment, and approvals
• Structure ambiguity into action - creatively problem-solve, weigh implications, track critical milestones, propose changes, build contingency plans, and know when to elevate
• Build and sustain relationships with corporate partners, field teams, and vendors globally to ensure aligned readiness plans and deliver the best possible experience fo client Retail customers
• Drive continuous improvement by partnering with cross-functional teams to identify and implement enhancements to program management processes and practices
• Operate with high agency - proactively drive problem-solving and influence workstreams end-to-end, independent of direct oversight
• Create and deliver compelling presentations to communicate plans, progress, and outcomes to stakeholders and Leadership
• Manage multiple programs concurrently with strong organization, time management, and attention to detail

Minimum Qualifications

• 5 years of Project/Program Management experience, or equivalent in PMO, Readiness, Strategy, or Operations
• Demonstrated success managing multiple projects, priorities, and people concurrently in a fast-paced, high-growth, results-driven environment
• Excellent problem-solving and facilitation skills, with the ability to effectively run meetings and align partners across multiple functions
• Proven experience building and managing relationships cross-functionally across large, global organizations, including the ability to interact effectively and diplomatically with senior leadership
• Self-starter with exceptional time management and organizational skills, strong attention to detail, and a can-do, motivational presence

Preferred Qualifications

• 5+ years of retail operational or retail program management experience, with prior experience in strategy, customer journey, and/or a broader Retail function
• Proven track record leading sophisticated, high-stakes programs - including longterm roadmap creation, go-to-market initiatives, and retail-focused commercial and seasonal campaigns - under pressure and tight timelines
• Skilled at analyzing complex datasets and insights, turning numbers into narratives that drive action