Program Manager, RXO Connect Warehouse

RXO, Inc.; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee Assistance Program

Job summary

RXO, Inc. is seeking a highly motivated Program Manager for RXO Connect Warehouse. You will own the platform, lead onboarding, and drive adoption through training, governance, and continuous improvement across Operations, Solutions, Business Development, Technology, and Finance.

The ideal candidate is a self-starter who thrives with autonomy, embraces ambiguity, and will scale a warehouse technology platform from the ground up, directly impacting customer value and warehouse growth.

Qualifications

• Bachelor's degree or equivalent related work experience.
• 5 years of experience in supply chain, logistics, warehouse operations, tech implementation, PM, or related field.
• Strong project management and organizational skills.
• Experience working across multiple functional teams and stakeholder groups.
• Excellent verbal, written, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Availability to travel as needed.

Responsibilities

• Serve as the primary owner and subject matter expert for RXO Connect Warehouse.
• Lead customer onboarding, implementation, testing, training, go-live support, and adoption.
• Develop scalable implementation methodologies and training programs.
• Partner with warehouse operations teams to standardize processes.
• Support customer presentations, demonstrations, and solution design discussions.
• Collaborate with Business Development and Solutions teams to identify growth opportunities.
• Educate sellers, operators, and customers on platform capabilities and benefits.
• Work with internal tech teams and external partners to prioritise enhancements.
• Monitor adoption, feedback, metrics to identify improvement opportunities.
• Track and communicate program KPIs, deployment progress, and business outcomes to leadership.
• Support commercialization initiatives, collateral, and internal enablement.
• Travel as needed to support deployments, launches, training, and strategic initiatives.

Skills

Project management

Stakeholder management

Cross-functional work

Communication

Travel readiness

Education

Bachelor's degree

Tools

Parabola

Logiwa

SAP EWM

Körber

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Accelerate your career at RXO

RXO is a leading provider of asset-light transportation solutions, committed to delivering technology-enabled services that help customers move products more efficiently across their supply chains.

We're looking for a highly motivated, entrepreneurial professional to help scale one of RXO's most strategic technology platforms. As Program Manager, RXO Connect® Warehouse, you will serve as the primary owner of RXO Connect® Warehouse, leading implementation, adoption, commercialization, training, and continuous improvement efforts across the organization. This role was created to support continued platform expansion and serve as the central point of coordination across Operations, Solutions, Business Development, Technology, and Finance.

This is an opportunity for a true builder.

The ideal candidate is a self-starter who thrives with autonomy, embraces ambiguity, and is excited by the challenge of scaling a business platform from the ground up. This role will directly support customer value, warehouse growth, and the long-term commercialization of RXO Connect® Warehouse.

What You'll Do On a Typical Day

• Serve as the primary owner and subject matter expert for RXO Connect® Warehouse.
• Lead customer onboarding, implementation, testing, training, go-live support, and user adoption activities.
• Develop and maintain scalable implementation methodologies, training programs, SOPs, and deployment playbooks.
• Partner with warehouse operations teams to standardize processes and maximize platform performance.
• Support customer presentations, demonstrations, and solution design discussions.
• Collaborate with Business Development and Solutions teams to identify opportunities where RXO Connect® Warehouse can drive growth and customer value.
• Educate sellers, operators, and customers on platform capabilities and business benefits.
• Work with internal technology teams and external partners to prioritize enhancements and support ongoing platform development.
• Monitor adoption, customer feedback, operational results, and performance metrics to identify improvement opportunities.
• Track and communicate program KPIs, deployment progress, and business outcomes to leadership.
• Support commercialization initiatives, customer-facing collateral, and internal enablement programs.
• Travel as needed to support customer deployments, warehouse launches, training events, and strategic initiatives.

At a Minimum, You'll Need

• Bachelor's degree or equivalent related work experience.
• 5 years of experience in supply chain, logistics, warehouse operations, technology implementation, project management, or a related field.
• Strong project management and organizational skills.
• Experience working across multiple functional teams and stakeholder groups.
• Excellent verbal, written, and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Availability to travel as needed.

It’d Be Great If You Also Have

• Experience implementing or supporting Warehouse Management Systems.
• Experience supporting software deployments, customer onboarding, or technology adoption initiatives.
• Experience with workflow automation platforms such as Parabola.
• Knowledge of warehouse operations, fulfillment, inventory management, transportation, and distribution processes.
• Experience with platforms such as Logiwa, Manhattan, Blue Yonder, Körber, Oracle, SAP EWM, or similar warehouse technologies.
• PMP, Lean, Six Sigma, or related professional certifications.

The traits that will make you successful

• Entrepreneurial mindset with a passion for building and scaling programs.
• Self-starter who takes ownership and delivers results with minimal direction.
• Comfortable operating in environments where processes are still being established.
• Strong commercial acumen and ability to connect technology investments to customer value and business growth.
• Effective communicator who can engage warehouse operators, customers, technology partners, sales teams, and executive leadership.
• Curious, adaptable, and motivated by continuous improvement.
• Results-oriented with a desire to help shape the future of warehouse technology at RXO.

Does this sound like you?

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.