Program Manager - Chicago

Socket.dev; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Goodera, a leading employee engagement platform, seeks a detail-driven Program Manager to join our Chicago team. You will act as the operational backbone of our corporate volunteering programs, bridging Logistics, Customer Success Managers, and Experience sub-teams to ensure flawless event execution and precise data handling.

Responsibilities include maintaining shipping and event data, updating the central event tracker, briefing hosts, and resolving last-mile issues with shipments and

Qualifications

• Bachelor's or Master’s degree required.
• Up to 4 years of full-time work experience.
• Passion for social impact and belief in purpose-led engagement.
• Highly organized with strong attention to detail and problem-solving.

Responsibilities

• Maintain accurate shipping and event data in internal systems.
• Update central event tracker with input from Experience team.
• Maintain client context information for planning and execution.
• Monitor shipping requirements and coordinate with logistics for timely dispatch of materials.
• Create clear event briefs for various formats to enable hosts to deliver engaging events.
• Review final event materials to ensure excellence.
• Serve as liaison between Logistics, Customer Success Managers, and Experience teams to resolve last-mile issues.

Skills

Cross-team coordination

Attention to detail

Data management

Excellent communicator

Problem solving

Education

Bachelor's or Master’s degree

Tools

Internal tools

Job description

About Goodera:

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building and purpose-driven experiences.

About the Role

We are looking for a detail-driven Program Manager to join our team in Chicago. In this role, you will be the operational backbone of our corporate volunteering initiatives - acting as the vital bridge between Logistics, Customer Success Managers, and Experience sub-teams. You will be responsible for ensuring flawless event execution, maintaining precise data systems, and managing last-mile requirements to deliver exceptional, seamless experiences for our enterprise clients.

Key Responsibilities:

• Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers.
• Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric).
• Maintain client context information and relay event-related details to the Experience team for smooth planning and execution.
• Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of
• event materials.
• Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events.
• Review and quality-check final event materials such as presentations and “Know Before You Go” (KBYG) documents to ensure excellence.
• Act as the liaison between Logistics, Customer Success Managers, and Experience teams—resolving last-mile issues related to shipments, collaterals or other event requirements.

EXPERTISE AND QUALIFICATIONS

• A relevant Bachelorʼs or Masterʼs degree
• Up to 4 years of full-time work experience
• Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce
• Highly organized with strong attention to detail and a knack for problem-solving.
• Excellent communicator who can coordinate effectively across multiple teams and stakeholders.
• Comfortable working with data and internal tools to maintain accuracy and efficiency.
• Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward.