Associate / Senior Associate - Client Engagement (Chicago)

Neara; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Goodera in Chicago seeks an Associate/Sr. Associate - Client Engagement to provide dedicated support to one enterprise client, strengthening relationships with volunteering champions worldwide and expanding program opportunities.

You will manage client engagement interventions, coordinate with internal teams, and drive initiatives from initiation to completion, ensuring on-time delivery, defined scope, and measurable impact.

Qualifications

• 2-4 years of B2B sales in a startup or fast-growing environment.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication, negotiation, executive presence and presentation abilities.
• Travel up to 50% and on-site in North Chicago for in-office days.

Responsibilities

• Support the Client Account Executive in managing all aspects of the client relationship.
• Communicate with stakeholders to understand volunteering needs and build relationships.
• Organise client engagement interventions including reviews, workshops, project updates, and presentations.
• Take ownership of client projects from initiation to completion, ensuring on time delivery, within scope and within budget.
• Collaborate with internal teams to achieve client project goals and objectives.

Skills

Travel up to 50%

B2B sales experience

Relationship builder

Analytical skills

Communication skills

Startup experience

Presentation abilities

Team player

Scheduling flexibility

Negotiation

Job description

About Goodera:

Goodera is the world's leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion
• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities
• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations
• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience
• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.

About the Role:

We are looking for an Associate/Sr. Associate - Client Engagement who can provide ongoing dedicated support to one of our key enterprise clients. The candidate will be responsible for building relationships with volunteering champions worldwide and implementing new programs to improve the business' revenue potential. If you possess the right (but elusive) combination of passion for social impact, analytical skills, hunger for growth, and business acumen this role is tailor made for you.

Location: Chicago

Key Responsibilities:

• Support the Client Account Executive in managing all aspects of the client relationship.
• Communicate with key stakeholders to understand their volunteering related needs & expectations, and build & maintain strong relationships with them.
• Assist in organizing client engagement interventions including business reviews, workshops, project updates, and presentations.
• Take ownership of client projects from initiation to completion, ensuring that projects are delivered on time, within scope, and within budget.
• Collaborate with internal teams to understand and execute on client project goals and objectives.

Qualifications:

• Travel is a requirement of this role. Qualified candidates are willing to travel up to 50% and work on-site in North Chicago at the client campus for in-office days.
• 2-4 years of B2B experience in sales, client success, or account management, ideally in a startup environment.
• Proven track record of meeting or exceeding sales & expansion targets.
• Gifted relationship builder and storyteller.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, executive presence, and presentation abilities.
• Start-up experience with a growth mindset.
• Stand-out work ethic and commitment to high quality performance.
• Mastery of standard office software and ability to quickly absorb new tools and processes.
• Unstoppable curiosity and ability to learn new concepts.
• Comfortable challenging status quo.
• Team-player with flexibility to support the needs of the business.
• Schedule flexibility is a must Monday through Friday, with availability to meet before or after standard business hours on an as-needed basis within reason.