Program Manager, Carfax Banking and Insurance Group

carfax; Fremont (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

4-Day summer work weeks

401(k) matching

Annual bonus

Casual office

Job summary

CARFAX is seeking an Account Manager in the Banking & Insurance Group to oversee CALI and LienGuard, supporting growth in data acquisition for CARFAX.

You will collaborate with the BIG Auto Finance, Analytics, and Product Technology teams to leverage data for future offerings and manage all phases of customer rollout.

Ideal candidates have 5+ years of account management, strong Salesforce skills, and the ability to work independently toward milestones with up to 10% travel.

Qualifications

• 5+ years account management experience w/focus on customer-facing programs.
• Experience coordinating with analytics teams is a plus.
• Strong experience with Salesforce or similar CRM platform.
• Ability to work independently within defined metrics and game plan.
• Proven ability to meet deadlines and stay organized.

Responsibilities

• Manage the CALI and LienGuard programs.
• Coordinate all aspects of programs with internal stakeholders.
• Collaborate with BIG Auto Finance, Analytics, and Product Technology to leverage data.
• Monitor accounts, provide quarterly metrics, and maintain data in Salesforce or other systems.
• Manage all phases of customer acquisition and rollout: demonstration, contracting, implementation, training, testing, reporting.
• Respond to customer questions and system issues quickly.
• Identify efficiencies and drive program improvements.
• Promote use of the programs to automotive lenders.

Skills

Account management

CRM collaboration

Project management

Strategic thinking

Communication

Organizational skills

Tools

Salesforce

Job description

Join Team CARFAX as an Account Manager in the Banking and Insurance Group

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day.We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

About the Role

As the BIG Account Manager, you will oversee two key initiatives that are essential for supporting growth within the CARFAX Banking & Insurance group and have a material impact on data acquisition efforts within CARFAX. The CARFAX Auto Loan Insights (CALI) program is a contributory database that provides lenders with tools to better define the correlation between vehicle history and loan performance. The CARFAX LienGuard (LienGuard) program helps lenders protect against fraud while providing CARFAX with an important dataset that enhances our products and offerings.

As theBIG Program Manager,you will:

• Manage the CALI and LienGuard programs.
• Coordinate all aspects of programs with internal stakeholders.
• Collaborate with BIG Auto Finance, Analytics, and Product Technology to utilize data and insights for future product offerings.
• Monitor authorized user accounts, provide quarterly metrics reporting, and maintain user data through Salesforce or other internal program.
• Manage all phases of customer acquisition and rollout: program demonstration, contracting, implementation, deliverables, training, testing, and reporting.
• Respond rapidly to customer questions and system issues.
• Help solve problems and identify ways to create efficiencies and improve the CALI and LienGuard programs.
• Assist in promoting the use of the programs and solutions to automotive lenders.

Requirements

• 5+ years account management experience w/focus on customer-facing programs.
• Experience working with or collaborating with an analytics team preferred.
• Strong experience with Salesforce or similar CRM platform.
• Ability to work independently within defined metrics and game plan.
• Proven ability to maintain focus and productivity to meet deadlines.
• Must be a strategic thinker and problem solver.
• Ability to prioritize and balance various responsibilities.
• Must be able to demonstrate strong organizational and project management skills.
• Confidence to bring new ideas and solutions to the team.
• Organized and detail oriented.
• Strong verbal and written communication skills.
• Some travel may be required (10 %)

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces.

Don’t just take our word for it:

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

The anticipated annual base salary range for this position is $80,000 - $100,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.