Manager - Dealer Accounts

Automotivemastermind; Virginia (IL); On-site; CAD 103,000 - 172,000; Full time

Benefits offered by this job

4-Day summer work weeks

Winter holiday break

401(k)/DCPP matching

Annual bonus program

Dog-friendly office

Job summary

CARFAX is seeking a dynamic Manager - Dealer Accounts to lead a high-activity team of Account Managers. You will coach, develop, and drive retention and revenue across the dealer base, using data-backed insights and Zoom-based consultations.

You will leverage AI tools to streamline workflows, collaborate with sales, marketing, and finance, and set performance metrics to elevate customer success in a fast-paced environment.

Qualifications

• Formal management experience leading and scaling Account Management or Customer Success teams.
• Proven ability to increase customer retention and satisfaction.
• Experience coaching reps for consultations via phone and Zoom.
• Experience using AI tools to improve workflows.
• Automotive industry background is a plus.

Responsibilities

• Lead, train, and develop 10+ Account Managers in your region.
• Drive strategies to level up account management operations and revenue growth.
• Coach reps on consultations via phone and Zoom and deliver value-driven performance reports.
• Establish metrics to evaluate team effectiveness in dealer engagement, satisfaction, retention, and revenue growth.

Skills

Management experience

Account mgmt track

Virtual coaching

Team builder

AI tooling

AM background

Salesforce

Excel

Consulting

Spanish OK

Tools

Salesforce.com

Microsoft Excel

Job description

Join Team CARFAX as Manager - Dealer Accounts Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We are more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. We are seeking a dynamic Manager - Dealer Accounts to lead, inspire, and elevate a high-activity team. The ideal candidate brings formal management experience, an track record of leveling up account management performance, and expertise in maximizing customer retention and satisfaction. You will leverage modern AI tools to streamline processes, optimize go-to-market strategies, and empower your team to deliver high-value consultations over the phone and on Zoom. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 4 days a week in our Virginia office subject to change with future business needs.

What you'll be doing:

Team Leadership & Development: Lead, train, and develop 10+ Account Managers in your assigned region. Motivate, support, and reward a hardworking, high-activity team-fostering a culture of excellence, recognition, and continuous growth. Provide active coaching and mentorship to help team members deliver value-driven consultation, data-backed performance reports, and performance summaries over the phone and via Zoom. Establish metrics to evaluate team effectiveness in dealer engagement,satisfaction, retention, and revenue growth.

Support Account Management & Revenue Growth: Drive strategies that level up account management operations, consistently exceeding customer satisfaction expectations and maximizing account retention. Achieve monthly and quarterly revenue goals by expanding partnerships with existing CARFAX dealers. Guide reps on establishing rapport, conducting effective account reviews, and handling complex escalations. Identify upsell and cross-sell opportunities while driving overall account health and long-term retention. Implement innovative methods to boost dealer engagement and elevate customer experience.

Cross-Functional & AI Operations: Leverage AI capabilities to optimize workflow organization, enhance team focus, and boost overall productivity. Collaborate across sales, marketing, and finance to unlock new revenue channels and improve processes. Champion customer-focused initiatives that demonstrate the distinct value proposition of CARFAX products and vehicle history solutions.

What we're looking for:

• Formal Management Experience: 2+ years of direct, formal team management experience leading and scaling Account Management or Customer Success teams.
• Proven Track Record: Demonstrated history of leveling up account management performance, achieving high retention rates, and consistently exceeding customer satisfaction benchmarks.
• Virtual Coaching Expertise: Strong ability to coach, mentor, and train reps on conducting impactful consultations, presenting performance reports, and closing value via phone and Zoom.
• Team Builder & Motivator: Proven ability to energize, support, and reward a high-activity team to reach peak performance.
• AI & Productivity Proficiency: Hands-on experience using AI tools and productivity tech to improve go-to-market execution, workflow organization, and operational focus.
• Core AM Background: Account management or client success experience; automotive industry background is a plus.
• Salesforce & Tech Savvy: Proficient in Salesforce.com (or similar CRM) and Microsoft Excel.
• Core Leadership Traits: Strong consulting, negotiation, presentation, and time-management skills with an ability to thrive in a fast-paced, metric-driven environment.
• Language Skills: Spanish fluency is a plus but not required.

What's in it for you:

Competitive compensation, benefits and generous time-off policies 4-Day summer work weeks and a winter holiday break 401(k) / DCPP matching Annual bonus program Casual, dog-friendly, and innovative office spaces. Don't just take our word for it: 13x VA Best Places to Work 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP ) 9x Washingtonian Great Place to Work 5x USA Today Top Workplaces 5x St. Louis Post-Dispatch Best Places to Work

What's in it for you:

Competitive compensation, benefits and generous time-off policies 4-Day summer work weeks and a winter holiday break 401(k) / DCPP matching Annual bonus program Casual, dog-friendly, and innovative office spaces. Don't just take our word for it: 13x VA Best Places to Work 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP ) 9x Washingtonian Great Place to Work 5x USA Today Top Workplaces 5x St. Louis Post-Dispatch Best Places to Work

Vacancy Status: This posting is for an existing vacancy.

Base Salary:

The anticipated base salary range for this position is $75,000 to $125,000 annually. Final base salary will be determined based on geographical location, experience, and qualifications.

Benefits:

Join a company that values your total wellbeing. Carfax offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers .

About CARFAX and S&P Global Mobility S&P Global has recently announced the intent to separate our Mobility Segment into a standalone public company. CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX.

US Equal Opportunity Employer Statement: CARFAX is an Affir The policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify. Canadian Equal Opportunity Employer Statement: CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. We're committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [emailprotected] .