Program Manager, Business Process

Carrier; North Carolina; On-site; USD 85,000 - 110,000; Full time

Job summary

Carrier is seeking an experienced Program Manager to lead the transformation of the engineered to order (ETO) process for their North America Equipment business. This role focuses on improving customer experiences and expanding profitability.

The ideal candidate has at least 5 years of continuous improvement experience and strong project management skills. Responsibilities include managing ETO delivery improvements and leading projects through the full lifecycle. This position may require onsite presence.

Qualifications

• 5+ years of experience with Lean or continuous improvement methodology.
• 3+ years of experience managing improvement projects throughout the project lifecycle.

Responsibilities

• Support North America ETO delivery improvement for quoting and design processes.
• Identify and prioritize profitability expansion opportunities through customer satisfaction improvements.
• Lead projects ensuring accountability to timelines, deliverables, and outcomes.
• Manage and communicate project status to stakeholders at all levels.
• Drive adoption of changes to improve business profitability.

Skills

Lean or continuous improvement methodology

Project management

Interpersonal and communication skills

Problem-solving skills

Education

Bachelor's degree

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Carrier’s Commercial HVAC business is currently seeking a dynamic and experienced Program Manager to lead the transformation of the engineered to order (ETO) process for our North America Equipment business. This individual will improve the experience for our customers, both internal and external, while expanding the profitability of the ETO orders.

Key Responsibilities

• Function as a program manager to support North America ETO delivery improvement, for both quoting and design processes, collaborating with global and regional engineering, product management, and sales teams.
• Lead the analysis of current state in North America to identify and prioritize opportunities for profitability expansion and growth through improved customer satisfaction and capturing the true cost to the business.
• Lead projects and programs for the opportunities identified, ensuring accountability to timelines, deliverables, and business outcomes
• Manage and communicate project status including milestones, risks, and action items to drive completion in a timely manner (on-time, in-budget) to stakeholders at all levels of the organization, including executive presentations
• Deploy and drive adoption of changes identified to improve the profitability of the business

Basic Qualifications

• Bachelors’ degree
• 5+ years of experience with Lean or continuous improvement methodology
• 3+ years of experience managing improvement projects through the full project lifecycle

Preferred Qualifications

• Strong interpersonal and communication skills
• Knowledge of HVAC or industrial equipment industries are a plus
• Experience with engineered to order processes and business preferred
• Excellent business acumen
• Product management expertise
• Effective project management skills
• Ability to link a series of projects into a cohesive program
• Superior problem-solving skills and resourcefulness
• Ability to conduct events and workshops with cross-functional teams
• Storytelling and communication appropriate to various levels of the organization
• Cross-functional and cross-cultural engagements
• Ownership and superior ability to drive results

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