Director, Program Management

Carrier; North Carolina; On-site; USD 100,000 - 130,000; Full time

Job summary

Carrier is seeking an experienced program manager to oversee complex programs within its North America Residential & Light Commercial HVAC business. The role includes leading cross-functional teams, managing project timelines, and ensuring business commitments are met.

Ideal candidates need a BA/BS degree, 12+ years’ project management experience, proficiency with project management tools, and a solid understanding of HVAC products. Join Carrier to make a difference in the industry!

Qualifications

• BA/BS degree with 12+ years’ experience leading projects using project management tools OR MA/BMS degree with 10+ years’ experience.
• Experience in managing complex cross-functional projects.
• Skills in communication and presentation for diverse audiences.

Responsibilities

• Manage and deliver business unit expectations for high-level projects.
• Lead cross-functional project teams to enhance productivity.
• Identify risks and develop mitigation plans.

Skills

Project management experience

Knowledge of HVAC products

Microsoft Office proficiency

Communication skills

Organizational skills

Education

BA/BS degree with 12+ years experience or MA/BMS degree with 10+ years experience

Tools

SAP

Power Business Intelligence (BI)

Job description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this Role

Responsible for program management of multiple highly complex programs for Carrier’s North America Residential & Light Commercial HVAC business. Capable of working in a self-directed cross-functional manner leading project teams and coordination across Carrier internal business units and functions to deliver project results for business unit commitments. Foundational skills for this role include project management experience, Carrier experience, basic residential HVAC product knowledge and general business management skills.

Key Responsibilities

• Work closely with NA RLCS HVAC leadership and Carrier functions to manage and deliver business unit expectations for the high-level projects and initiatives.
• Lead multiple cross-functional project teams to organize and deliver on product enhancement and productivity projects.
• Facilitate communication across multiple internal functions and departments to ensure priorities and resources are aligned.
• Manage assigned programs and projects to deliver the appropriate project scope on schedule, within budget and with acceptable quality.
• Proactively identify risks and develop mitigation plans to address risks.
• Responsible for executive report-outs at key milestones and as needed.
• Ensure alignment and buy-in from key internal customers and business unit participants for each applicable program or project.

Required Qualifications

• BA/BS degree with 12+ years’ experience leading projects using project management tools/techniques OR MA/BMS degree with 10+ years’ experience leading projects using project management tools/techniques

Preferred Qualifications

• Project Management experience training/certificate or significant practical experience with HVAC product project and process
• Fluent skills with Microsoft Office (Excel, Word, PowerPoint) and Carrier SAP and Power Business Intelligence (BI)
• Experience managing complex, cross-functional projects involving manufacturing of technical products.
• Strong sense of urgency, quality, self-initiative, sense of ownership and customer satisfaction orientation
• Presentation and communication acumen with audiences of varying group sizes, technical skill levels and levels of business responsibilities
• Organizational and analytical skills with demonstrated ability to pull data from assorted sources and synthesis in both graphic and verbal forms.
• Ability to communicate and work in self-directed manner across multiple business units to identify needs of the organization and/or customer, articulate necessary proposals and see projects through to completion.
• Ability to lead cross-functional indirect teams to deliver project results.
• Highly organized with strong attention to detail, while also able to manage multiple priorities.
• Experience with Carrier products, preferably residential products