Program Manager (Branch Chief- Field Resilience)

Customs and Border Protection; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

U.S. Customs and Border Protection, part of the Department of Homeland Security, is seeking qualified applicants for a GS-14 level position in Enterprise Services, Workforce Care Directorate. Location: Negotiable after your selection; you must report to a CBP facility.

The role emphasizes specialized experience, scenario planning, policy development research, and teamwork to monitor program achievements, with federal background checks and residency requirements as part of the hiring process.

Qualifications

• Specialized experience equivalent to one grade level higher (GS-14) for federal roles.
• Resume must explicitly demonstrate how you meet the requirement.
• Experience includes paid, unpaid, or volunteer work with relevant responsibilities.

Responsibilities

• Using scenario planning to assess potential policy outcomes and mitigation.
• Conducting in-depth research on legal and policy precedents to support new initiatives.
• Monitoring program accomplishments and identifying trends, gaps, or risks within a team setting.

Skills

Specialized Experience

Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Enterprise Services, Workforce Care Directorate. Location: Negotiable after your selection. (Must report to a CBP Facility) .

Qualifications: Specialized Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Using scenario planning to assess the potential outcomes of proposed policy changes, identifying risks and recommending mitigation strategies to leadership. Conducting in-depth research on legal and policy precedents to support the development of new initiatives, preparing summaries and recommendations for leadership. Working as a member of a team to monitor program accomplishments and identifies actual or potential problem areas, trends, merit and deficiency situations, areas of imbalance, or similar factors. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/25/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.