Program Manager

U.S. Customs and Border Protection; Indianapolis (IN); On-site; USD 120,000 - 150,000; Full time

Job summary

U.S. Customs and Border Protection (CBP) within the Department of Homeland Security is seeking a professional to oversee and optimize the organization’s real property portfolio.

The role emphasizes facilities management, workspace coordination, lease oversight, and project execution to sustain critical assets in Indianapolis, IN. Explicit qualifications require progression to GS-14 and evidence of relevant experience.

Qualifications

• Experience using a real property portfolio management system that supports facilities maintenance, workspace and lease management.
• Ability to research data management challenges and propose improvement solutions.
• Experience planning and coordinating business information systems initiatives.
• Ability to develop process metrics and internal controls to improve quality and efficiency.
• Experience building relationships with stakeholders at all levels.

Responsibilities

• Oversee or utilize a software system for managing a real property portfolio including facilities maintenance and sustainment.
• Monitor real property information systems of record and analyze data to identify improvement opportunities.
• Plan, organize, coordinate, and evaluate activities for business information systems.
• Develop and track process metrics and internal controls; recommend improvements.
• Build and maintain relationships with stakeholders to align on priorities.

Skills

Portfolio management software

Data analysis

Operations planning

Process metrics

Stakeholder engagement

Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Facilities and Asset Management, Organizational Resources Support Division, 1 vacancy located in Indianapolis, IN.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience GS-14: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Overseeing or utilizing a software system for managing a real property portfolio that includes facilities maintenance and sustainment, workspace management, lease management, and project management.
• Monitoring real property information systems of record, conducting research and analysis to identify data management challenges and opportunities, and proposing solutions to improve program outcomes and support agency mission requirements.
• Planning, organizing, coordinating, and evaluating activities for business information systems, including setting objectives, milestones, and risk assessments mitigation strategies to support successful program execution and sustainability.
• Evaluating program effectiveness by developing and tracking process metrics and internal controls and recommending improvements to enhance quality and efficiency.
• Building and maintaining relationships with stakeholders at all levels to ensure alignment on strategic priorities and facilitate program success.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/14/2026.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers.

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Supervisory Probationary Period: You may be required to serve an 18 month probationary period upon appointment.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service‑connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non‑competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about.