Program Manager ~ Augusta & Skowhegan areas

KENNEBEC VALLEY CHAMBER-CMMRC; Augusta (ME); On-site; USD 55,078 - 61,318; Full time

Benefits offered by this job

Health, Vision and Dental Insurances

Nine paid holidays

Paid Time Off (PTO)

Mileage reimbursement

401k fund

Job summary

ESM, Inc. seeks a Program Manager for the Augusta & Cornville area to oversee Residential homes and ensure high-quality client services. You will work closely with Shift Leaders and Direct Line Personnel to meet program goals and maintain standards.

The role emphasizes training, supervision, and timely communication with guardians and state personnel, with some weekend commitments as required. Relevant licenses and certifications support leadership responsibilities.

Qualifications

• Experience required in a supervisory role overseeing residential services.
• Associate Degree in Human Services preferred; MHRT-1 and DSP certifications recommended.
• Valid driver’s license and safe driving record required; reliable transportation.

Responsibilities

• Oversee each Residential home to ensure client needs are met and staff perform at required levels.
• Coordinate scheduling, service and crisis planning, and behavior management.
• Communicate with state personnel and guardians; ensure proper documentation.
• Assist with training and quality supervision of Shift Leaders and Direct Line Personnel.
• Ensure organized information flow and address issues following procedures.

Skills

Managerial experience

Communication skills

Driver's license

Education

Associate Degree in Human Services

MHRT-1 certification

DSP certification

Job description

Program Manager ~ Augusta & Skowhegan areas

Jennifer Cunningham 30 July 2026

ESM, Inc. is seeking energetic and passionate applicants for Program Manager positions in our Augusta & Cornville offices. The annual salary range for the position is$55,078-$61,318 depending on experience.

As a Program Manager you will spend most of your time working closely with the Shift Leaders and Direct Line Personnel to ensure ESM clients are receiving the quality of service expected throughout ESM.

The Program Manager is responsible for the oversight of each Residential home to ensure all of the clients’ needs are being met in a timely manner and all ESM staff are performing their duties at a level that provides world class services to the clients we serve. This includes all aspects of community living, scheduling appointments, service and crisis planning, behavior management, communicating with state personnel and / or guardian, etc.

The Program Manager will be responsible to assist with training and maintaining quality Shift Leaders and Direct Line Personnel, and/or address any issues that may violate ESM procedures, protocols, or policies, as well as gather information on assigned staff for the performance review process.

Communication is essential and the Program Manager is responsible to ensure the flow of communicating is organized, smooth and information gets passed on to the appropriate individuals accordingly.

ESM is part of the health care occupation which is assisting people 24/7/365. As an employee of ESM, it’s important to be flexible, dependable and punctual. ESM holds its employees to very high standards to provide the care and service for our clients.

Some weekends and holidays are mandatory as ESM operates twenty-four hours per day seven days per week.

Qualifications:Experience required. Associate Degree in Human Services preferred and MHRT-1 and DSP certifications. Managerial experience preferred. Valid driver’s license and safe driving record. Reliable transportation and vehicle insurance that meets standards set by Maine law.

Benefits:Administrative employees, after completing 30 days of employment benefits offered are: Health, Vision and Dental Insurances, nine (9) paid holidays, Paid Time Off (PTO) to use in the first anniversary year; and increases with years of service, and mileage reimbursement for ESM related services. Eligible for 401k fund after eligibility is met.

Office Hours
8:30 to 5:00 Monday - Thursday
8:30 to 4:00 Friday

Parking
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