Program Manager – Alden Insights Bespoke Health Research Program

Alden Scientific; Boston (MA); Presencial; USD 140.000 - 210.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Equity options

Health benefits

Flexible PTO

Professional development

Resumo da vaga

Alden Scientific is seeking a seasoned Program Manager to oversee Alden Insights, a lifetime research program applying AI to multi-omic assays. You will align science, clinical operations, and member services to deliver timely data collection and study milestones.

The role combines operational leadership across sites, HIPAA-compliant data handling, and member experience with frequent interactions with executives and physicians. Travel involvement is expected as the program grows.

Qualificações

• 6–10 years of experience in program management or clinical operations leadership in health systems, multi-site practices, or health startup.
• Experience running multi-site clinical operations with scheduling, logistics, vendors, SOPs and quality.
• Experience managing an operating budget and a team across multiple locations.
• Working knowledge of informed consent, HIPAA, and quality standards in clinical research or regulated operations.
• Fluent understanding of biology/clinical concepts; able to discuss biomarkers and lab workflows with scientists and physicians.

Responsabilidades

• Act as single point of accountability for the program, translating goals into plans, timelines, budgets, and owners.
• Coordinate across Science, Clinical, Bioinformatics, Product, Engineering, and Member Services for seamless study progress.
• Build and manage relationships with phlebotomy, labs, couriers, cold-chain logistics, and collection sites.
• Report program health with metrics and elevate risks early to leadership.
• Help hire, onboard, and lead a program operations team as the program grows toward 2,000 members.
• Uphold HIPAA, data-sharing agreements, and privacy at every step, including real-time data sharing with members’ physicians.

Conhecimentos

Program management

Clinical operations leadership

Multi-site operations

Budget management

Vendor management

Process improvement

CRM workflows

Formação

Bachelor’s degree in life sciences or related field

Master’s degree in health administration / MBA (preferred)

Ferramentas

HubSpot CRM

Descrição da vaga

About Us

Alden Scientific is transforming health and longevity by prioritizing individuals, not averages. Our platform harnesses multi-omic data and AI to provide predictive, personalized health management — making proactive health management the new normal.

The Role

We're looking for an experienced Program Manager to run Alden Insights, our invitation-only, IRB-approved lifetime research program applying AI to advanced multi-omic research assays to help understand health, disease, and aging.

This role is roughly 60% operations, 30% clinical and scientific fluency, and 10% member experience. You should be equally at home running a multi-site collection schedule and joining our CEO or commercial leadership in a meeting with a prospective member.

What You'll Do

Program Operations (60%)

• Act as the single point of accountability for the program, translating program goals into plans, timelines, budgets, and clear owners.
• Coordinate across Science, Clinical, Bioinformatics, Product, Engineering, and Member Services so each member's study outline, collections, assays, and results move without gaps.
• Build and manage relationships with external partners: phlebotomy and concierge medical providers, clinical labs, couriers and cold-chain logistics, and collection sites.
• Report program health to leadership with clear metrics (enrollment, on-time collections, sample integrity, turnaround time, member satisfaction) and elevate risks early.
• Help hire, onboard, and lead a small program operations team as we grow toward 2,000 members.

Clinical & Scientific (30%)

• Run BESPOKE as the IRB-approved research study it is: protocol adherence, informed consent, deviation reporting, documentation, and audit readiness.
• Uphold HIPAA, data-sharing agreements, and member privacy at every step, including real-time data sharing with members' physicians.
• Understand our assays (proteomics, genomics, metabolomics, epigenetics, microbiome, clinical labs) well enough to plan collections, troubleshoot sample issues, and speak credibly with scientists and physicians.
• Coordinate results review with our scientists and clinicians, and ensure baseline assessments and quarterly reports reach members and physicians on schedule.
• Bring a research-program mindset to new assays and pilots: scope, timelines, operational impact, and readiness.

Member Experience (10%)

• Set and hold the standard for a discreet, effortless, five-star experience at every touchpoint, from the first email to the tenth draw.
• Serve as a trusted operational contact for members, their family offices, executive assistants, and personal physicians.
• Partner with our CEO and commercial leadership in prospective-member and physician meetings: explain how the program works, what members can expect, and how we deliver it.
• Anticipate needs before members raise them: travel schedules, privacy requirements, preferred clinicians, family and staff involvement.
• Collect member feedback and turn it into concrete improvements to the program.

What We're Looking For

• 6–10 years of experience in program management or clinical operations leadership in a health system, multi-site practice, or health startup.
• Proven track record running multi-site clinical operations with real complexity: scheduling, logistics, vendors, SOPs, and quality.
• Experience managing an operating budget and a team (roughly 10+ people) across multiple locations.
• Experience in clinical research or regulated clinical operations, with a working command of informed consent, HIPAA, and quality standards.
• Working fluency in biology and clinical concepts; comfortable discussing biomarkers, lab workflows, and sample handling with scientists and physicians.
• Strong command of CRM and workflow tools (HubSpot or similar) and a habit of building processes that scale.
• Exceptional written and verbal communication, with the polish and judgment to represent Alden in front of high-net-worth members, physicians, and executives.
• Discretion and sound judgment with confidential information and high-profile individuals.
• Calm, hands-on, and resourceful under pressure; willing to travel frequently, sometimes on short notice.
• Bachelor's degree in life sciences, public health, health administration, or a related field.

Preferred Qualifications

• Licensed clinician background (e.g., RN, PA, OT, PT).
• Master's degree in health administration, public health, or business (MHA, MPH, MBA), or completion of a healthcare administrative fellowship.
• Experience with IRB-approved studies and GCP (CCRP/CCRC a plus).
• Experience scaling specimen collection, testing, or field health services at a high-growth company.
• Track record of measurably improving patient or member experience (e.g., NPS).
• Experience in precision medicine, genomics, multi-omics, longevity, or preventive health.
• Background in concierge medicine, executive health, luxury hospitality, or private client services.
• Experience managing biospecimen logistics: phlebotomy networks, cold chain, dry-ice shipping, biobanking.
• PMP or similar certification.

Why Join Us

• Impact: Your work will directly support multi-omic science and AI models that empower individuals to take control of their health.
• Growth: Clear trajectory toward senior roles.
• Innovation: Expand the frontier of data-driven, AI-informed health management.
• Collaboration: Work alongside scientists, engineers, and product teams redefining health management.
• Benefits: Competitive salary, equity options, health benefits, flexible PTO, and professional development support.