Program Manager, AI for Impact

Salesforce; New York (NY); Hybrid; USD 138,000 - 191,000; Full time

Job summary

A leading company is seeking a Program Manager for AI for Impact initiatives. This role involves driving operational excellence, managing the Salesforce Accelerator, and collaborating with cross-functional teams to support social impact programs in education and sustainability. Ideal candidates will have extensive experience in program operations and a strong understanding of Salesforce products.

Qualifications

• 7+ years in program operations or project management.
• Experience in client-facing roles in consulting or pre-sales.

Responsibilities

• Drive operational excellence for AI for Impact programs.
• Manage the Salesforce Accelerator and grantee recruitment.
• Develop and track Impact Solutions KPIs.

Skills

Organizational Skills

Communication Skills

Operational Skills

Tools

Salesforce

Slack

AI Tools

LucidSpark

Job description

Program Manager, AI for Impact

Apply remote type: Office - Flexible locations: New York - New York, Illinois - Chicago, California - San Francisco
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: JR295917

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Impact team seeks a Program Manager to support key social impact initiatives, including the Salesforce Accelerator – Agents for Impact. Reporting to the SVP, Climate and Innovation Philanthropy, this role will collaborate cross-functionally with stakeholders across industries, product, philanthropy, sustainability, and employee volunteering to operationalize strategic impact programs in education, sustainability, and AI.

Key Responsibilities:

1. Drive operational excellence for customer-facing AI for Impact programs.
2. Manage the Salesforce Accelerator — Agents for Impact, including grantee recruitment, collaboration, engagement tracking, feedback collection, and process improvements.
3. Create and oversee project plans, monitor progress, adjust schedules, and resolve issues.
4. Align operations with other business activities, including Grant Operations, Impact Exchange, and sales teams.
5. Develop and track Impact Solutions KPIs; prepare leadership updates.
6. Shape volunteer participation on grantee projects, leveraging Salesforce technology.
7. Support pricing, packaging, and vetting of technology grants and proposals.
8. Coordinate virtual workshops fostering collaboration and innovation.

Desired Experience:

1. 7+ years in program operations, project management, or similar roles.
2. Experience in client-facing roles in consulting or pre-sales.
3. Understanding of Salesforce products; knowledge of sustainability, nonprofit, and education sectors preferred.
4. Proficiency with Salesforce (Admin Cert preferred), Slack, AI tools, LucidSpark, and virtual meeting platforms.
5. Interest in Education, Sustainability, and AI.
6. Strong organizational, communication, and operational skills.
7. Self-starter with entrepreneurial mindset; ability to multitask under pressure.
8. Flexible working hours for a global team.

Additional Information:

If you require accommodations for disability, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of race, religion, gender, sexual orientation, gender identity, age, disability, veteran status, or other protected categories. We promote fair hiring practices based on merit and qualifications.

Salary ranges vary by location: $138,800 - $190,900 for NY and CA, and $127,200 - $174,900 for Illinois. Compensation includes salary, incentives, equity, and benefits. More info: salesforcebenefits.com