Program Manager, AI for Impact

salesforce; New York (NY); On-site; USD 138,000 - 191,000; Full time

Job summary

A leading company is seeking a Program Manager to drive operational excellence in AI for Impact initiatives. This role involves managing the Salesforce Accelerator and collaborating with various stakeholders to enhance social impact programs in education, sustainability, and AI. Ideal candidates will have extensive experience in program operations and a passion for technology. Join a dynamic team committed to making a difference in the world through innovative solutions.

Qualifications

• 7+ years in program operations or project management.
• Experience in client-facing roles preferred.

Responsibilities

• Drive operational excellence for AI for Impact programs.
• Manage Salesforce Accelerator, including grantee processes.
• Align operations with cross-functional teams.

Skills

Project Management

Communication

Organizational Skills

Operational Excellence

Technology Passion

Tools

Salesforce

Slack

Excel

AI Tools

LucidSpark

Job description

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Salesforce Impact team is seeking a Program Manager to support across key tech for social impact initiatives, including the Salesforce Accelerator – Agents for Impact. Reporting to the SVP, Climate and Innovation Philanthropy, this role will partner cross-functionally with stakeholders across industries, product, philanthropy, sustainability, and employee volunteering, to operationalize strategic impact programming in education, sustainability, and AI.

Key Responsibilities

• Drive end-to-end operational excellence for customer-facing AI for Impact programs.
• Serve as primary project manager for the Salesforce Accelerator — Agents for Impact, managing grantee recruitment, selection, and collaboration processes, tracking engagement, capturing feedback, and identifying process improvements.
• Create and support project plans; supervise progress and timelines; work with team leads to adjust plans; and resolve issues to ensure success.
• Partner with cross-functional teams to align operations with other business activities, including Grant Operations, Power of Us, Impact Exchange, Industry Product, Sales, and Distribution teams.
• Support development, tracking, and management of Impact Solutions KPIs; prepare regular updates for leadership and teams.
• Shape and evolve pro bono volunteer participation on grantee projects, leveraging Salesforce technology to match talent with projects.
• Research and advise on pricing and packaging for technology grants, providing up-to-date information.
• Assist in vetting customer AI proposals, utilizing Salesforce experience.
• Support event logistics for virtual workshops to foster collaboration, learning, and innovation.

Desired Experience

• 7+ years in program operations, project/engagement management, or similar roles.
• Experience in client-facing roles in business or pre-sales consulting.
• Understanding of Salesforce product portfolio; knowledge of sustainability, nonprofit, and education offerings preferred.
• Passion for technology, with experience using Salesforce (Admin Cert preferred), Slack, AI tools, LucidSpark, Virtual Meeting Platforms, Excel.
• Interest or background in Education, Sustainability, and AI.
• Strong operational, administrative, organizational, and process skills.
• Excellent verbal and written communication skills, capable of engaging senior leaders and external partners.
• Self-starter with entrepreneurial mindset, proactive in seeking impact opportunities.
• Ability to multitask and work effectively under pressure.
• Flexible working hours for a global team.

Additional Information

If you require assistance due to a disability, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer committed to diversity and inclusion. We assess candidates based on merit, competence, and qualifications, without regard to protected characteristics. We consider qualified applicants with arrest and conviction records as per local laws.

Salary ranges vary by location: for NY and CA roles, $138,800 to $190,900. Actual offers depend on experience, skills, and location. Benefits details at salesforcebenefits.com.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Project Management and IT
• Industries: Software Development, IT Services, IT Consulting, Technology, Information, Internet

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